ServiceNow Developer / Engineer with Genesys Cloud Experience

Overview

Contract - W2
Contract - Independent
Contract - 12+ month(s)

Skills

GENESYS
ServiceNow Developer

Job Details

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.


Job Title: ServiceNow Developer / Engineer with Genesys Cloud Experience
Location: "Remote"
Duration: Contract- 12+ months
Pay rate: Market/DOE
Client: Contact center domain
Job Summary:
We're seeking a skilled professional with hands-on experience in ServiceNow development and Genesys Cloud CX integration. The role focuses on enhancing customer service operations by integrating ITSM workflows with contact center capabilities.
Key Responsibilities:
  • Design, develop, and customize ServiceNow modules (especially ITSM, CSM).
  • Integrate Genesys Cloud CX with ServiceNow for seamless ticketing and call handling workflows.
  • Build automation between ServiceNow and Genesys using REST APIs, webhooks, and event-based triggers.
  • Support omnichannel customer experience (voice, chat, email) using CTI integrations.
  • Collaborate with cross-functional teams for requirement gathering, implementation, and testing.
  • Monitor and troubleshoot integrated workflows to ensure high availability.
Required Skills:
  • 4 6+ years of ServiceNow development experience.
  • 2+ years of hands-on experience with Genesys Cloud CX.
  • Strong knowledge of ServiceNow ITSM, CSM, and Flow Designer.
  • Experience in CTI integrations between ServiceNow and contact center platforms.
  • Proficiency in REST/SOAP APIs, scripting (JavaScript), and automation workflows.
Preferred Qualifications:
  • ServiceNow Certified System Administrator or Implementation Specialist.
  • Experience in customer support or contact center operations.
  • Familiarity with other ITSM tools or contact center platforms.

Best Regards,

Tajuddin M
Talent Acquisition Specialist
Phone:
Email:
Web:
4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151

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