Desktop Support Technician

Job Title: Desktop Support Technician

Location: Irvine, CA (Onsite)

Duration / Term: Long-Term Contract

Job Description

We are seeking a proactive and customer-focused Desktop Support Technician to provide comprehensive hardware and software support for employees and new hires. This role involves imaging systems, troubleshooting across platforms, inventory management, and executive-level support, with occasional travel between offices (up to 150 miles). The ideal candidate will demonstrate strong technical troubleshooting, communication, and organizational skills in a dynamic environment.

Key Responsibilities

• Image and install software on Windows and Apple laptops/desktops, including IMAC setups and remote support
• Troubleshoot post-deployment issues on Windows, macOS, and mobile devices
• Perform printer break-fix, installation, and networked printer queue creation
• Manage hardware refresh, asset reclaim, and disposal logistics
• Coordinate shipping, data backup, and data recovery procedures
• Provide VIP support, walk-up assistance, and audio/video health checks
• Maintain inventory and asset tagging using asset management systems
• Collaborate with cross-functional teams for new hire onboarding
• Schedule repairs with external suppliers and ensure compliance with company standards
• Open, track, and close service requests using ticketing systems
• Support Depot operations, spare parts management, and warranty repairs

Qualifications & Experience

• 3 5 years of IT support experience, including technical training
• Proficiency in Windows 10 imaging, Microsoft Office Suite, and macOS
• Familiarity with TCP/IP, Windows Networking, and Ethernet
• Experience with PC-based productivity tools (Word, Excel, PowerPoint, Outlook)
• Strong customer service, interpersonal, and communication skills
• Ability to work extended hours and adapt to changing priorities
• Experience in call center/help desk environments
• Certifications preferred: MCP, A+
• Must be able to lift up to 50 pounds and possess a valid driver s license
• Own transportation required (mileage reimbursed per policy)

Key Skills

Desktop, Windows Support, macOS Support, Imaging Windows 10, IMAC Installations, Remote Support, Printer Troubleshooting, Asset Management, Inventory Reporting, Data Backup, Data Recovery, Hardware Refresh, VIP Support, Audio Video Support, TCP/IP, Ethernet, Microsoft Office Suite, Excel Formulas, Service Requests, Ticketing Systems, A+ Certification, MCP Certification, Customer Service, Communication Skills, Organizational Skills, Help Desk Support, Onboarding Coordination, Depot Operations, Spare Parts Management, Networked Printers, Technical Troubleshooting

VDart Group, a global leader in technology, product, and talent management, empowers businesses with comprehensive solutions through our four distinct, industry-leading business units With a diverse team of over 4,000 professionals across 13 countries, we deliver strong results across various industries, including Fortune 500 companies

Committed to "People, Purpose, Planet," we prioritize social responsibility and sustainability, as evidenced by our EcoVadis Bronze Medal Certification and participation in the UN Global Compact

Our dedication to delivering strong results has earned us recognition as a trusted advisor for businesses seeking to drive innovation and growth, including many

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