ServiceNow HRSD Architect

Overview

On Site
Contract - Independent

Skills

Service Delivery
FOCUS
Onboarding
Workflow
Collaboration
Intranet
Scalability
Management
Knowledge Management
Enterprise Portal
Problem Solving
Conflict Resolution
Communication
ServiceNow
Workday
Agile
Privacy
Marketing

Job Details

Location: Malvern, PA
Salary: Depends on Experience
Description:
Job Title: ServiceNow HRSD Developer/Architect

Location: Malvern, PA - Hybrid 3 days a week

Employment Type: Contract
About the Role

Vanguard is seeking a skilled ServiceNow professional to support and enhance our HR Service Delivery (HRSD) capabilities. This role will focus on implementing and optimizing HR case management, knowledge management, virtual agent experiences, manager hub, and lifecycle events such as onboarding, job changes, and offboarding. You will play a key role in shaping the employee experience through scalable, user-friendly solutions.

We welcome candidates across experience levels-from junior developers eager to grow, to senior architects with deep integration expertise.
Responsibilities
  • Design, configure, and maintain ServiceNow HRSD modules, including case management, knowledge management, and lifecycle events
  • Develop and optimize virtual agent workflows and manager hub functionality
  • Collaborate with HR and IT stakeholders to translate business needs into technical solutions
  • Support and enhance Employee Center Pro (ECP) and integrate divisional portals into a unified enterprise intranet
  • For senior-level candidates: architect and maintain integrations with Workday HCM and other enterprise systems
  • Ensure solutions follow best practices for scalability, security, and performance
Minimum Qualifications
  • ServiceNow HRSD certification
  • Hands-on experience with HRSD modules: case management, knowledge management, virtual agent, manager hub, and lifecycle events
  • Familiarity with Employee Center Pro (ECP) and enterprise portal integration
  • Strong problem-solving and communication skills
Preferred Qualifications
  • Experience integrating ServiceNow with Workday HCM (for architect-level candidates)
  • Proven ability to design and implement enterprise-grade HR solutions
  • Experience working in agile environments and cross-functional teams

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