CAPPS Business Analyst

Business Analyst to be responsible for documenting and analyzing business processes, creating detailed procedural documentation, and designing and delivering CAPPS (Centralized Accounting and Payroll/Personnel System) training for ERS staff. This role will ensure that all business processes are well-documented and aligned with CAPPS functionality, providing the ERS team with clear and accurate training materials and support. The Business Analyst will also track and communicate

changes to business processes that require updates to procedures, policies, and training. This role requires excellent communication, organizational skills, and a strong understanding of both CAPPS and ERS operational needs.

Functional responsibilities:

• Business Process Documentation: Develop and document high-level business process diagrams to illustrate ERS workflows and ensure they are aligned with organizational goals and objectives.
• Business Process Changes: Collaborate with business stakeholders to understand process changes and ensure proper updates are made to documentation, procedures, and training materials.
• Documentation of Procedures: Create and maintain detailed documentation of ERS Finance procedures and policies as they pertain to CAPPS, ensuring clarity and accuracy for reference and training purposes.
• Design Training Programs: Develop and customize training content specifically for ERS staff on CAPPS functionality, covering areas such as budgeting, general accounting, and accounts receivable.
• Conduct Training Sessions: Lead training sessions for ERS staff, both in-person and virtually, ensuring they have the necessary knowledge and skills to use CAPPS effectively in their roles.
• Support and Troubleshooting: Provide ongoing support to ERS staff by answering questions, addressing concerns, and troubleshooting system-related issues that may arise during the training and user acceptance testing process.
• Evaluate Training Effectiveness: Assess the effectiveness of training programs through feedback surveys and performance assessments, adjusting content and delivery methods as necessary.
• Collaborate with other project team members and Subject Matter Experts.
• Assist with other agency training initiatives, as needed.
• Complete information security training as administered by ERS.

WORKER SKILLS AND QUALIFICATIONS

Minimum Required:

Years Skills/Experience

10 Experience in business analysis, process documentation, or training, preferably within CAPPS or an enterprise resource planning (ERP) environment.

8 Experience with CAPPS, preferably during an implementation.

6 Experience in training, instructional design, or system implementation, preferably within a public sector or large organization.

4 Experience with finance and accounting operations, including system support, particularly as it relates to public sector systems.

Strong background in process mapping, creating step-by-step procedures, and business process documentation.

Strong communication and presentation skills, with the ability to explain complex concepts in a clear and engaging manner.

Problem-solving mindset with the ability to address and resolve technical and training-related issues.

Ability to work independently, collaborate with cross-functional teams and manage multiple projects simultaneously.

Preferred

Certification or training in instructional design, adult education, or a related field.

Previous experience working with a state agency on CAPPS implementation

Experience with virtual training platforms and tools.