L2 Application Support Analyst @ New York _ Contract

Job Title: L2 Application Support Analyst

Location: New York or Toronto (NA)

Experience: 2 6 years

Please share me the resumes at

Job Summary:

We re hiring L2 Support Analysts with experience in Capital Markets to support key trading platforms like Fidessa, Sophis, or Broadridge.

Required Skills & Experience:

• 2 6 years of experience in L2 application support.
• Understanding of Capital Markets domain and exposure to support on Fidessa/ Sophis / Broadridge etc.
• Proficiency in SQL, Unix/Linux, and scripting for support tasks.
• Experience with ITSM tools like ServiceNow, JIRA, or Remedy.
• Familiarity with monitoring tools such as Datadog, Dynatrace, or ITRS.
• Working knowledge of Autosys or similar job scheduling tools.
• Understanding of ITIL processes (Incident, Problem, Change Management).
• Excellent communication and stakeholder management skills.

• Experience in Capital Markets, Banking, or Financial Services domain.
• Exposure to message queuing systems (e.g., Kafka, RabbitMQ) is a plus.
• Familiarity with cloud platforms like Microsoft Azure is an advantage.

Key Responsibilities:

• Provide L2 support for business-critical applications developed in Java and .NET.
• Monitor application health using tools like Dynatrace, Datadog, or ITRS Geneos.
• Handle incidents, service requests, and problem tickets via ServiceNow or similar ITSM platforms.
• Perform root cause analysis and escalate unresolved issues to L3/development teams.
• Execute and monitor scheduled jobs using Autosys or equivalent job schedulers.
• Write and optimize SQL queries for data validation and troubleshooting.
• Perform log analysis and debugging on Unix/Linux environments.
• Participate in change management and release activities following ITIL guidelines.
• Collaborate with cross-functional teams to ensure timely resolution of issues.
• Maintain documentation for known errors, SOPs, and troubleshooting guides