Help Desk- on site Washington D.C.

Help Desk

This company is a worldwide nonprofit organization dedicated to advancing enduring solutions for enhancing education, fostering health, and broadening economic opportunities. With a legacy dating back to 1958, the organization has consistently taken the lead in crafting, executing, and assessing impactful and inventive initiatives across over 80 countries globally.

This position is located in Washington D.C. and the candidate will need to come into office Monday-Friday.

What You Will Be Doing:

• Providing desktop support for both Windows and Mac systems.
• Assisting users through the help desk, addressing inquiries, and providing timely solutions.
• Collaborating with a team of two technicians to maintain optimal system performance.
• Supporting a user base of 40 individuals.
• Indirectly collaborating with Active Directory (AD) and Microsoft Office 365 (O365).

Required Skills & Experience:

• Experience with Windows 10
• MacOS
• Active Directory
• O365

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future.
This position doesn't provide sponsorship.