IT Business Operations Consultant II

Job Summary:

This individual contributor position, under the guidance of more senior team members, analyzes information relevant to forecasting KPs future technical and operational information needs and executes business and/or technology plans to ensure capability for alignment with business unit and KPs national and regional strategies. This role provides support to management by providing information regarding business systems, data and process initiatives, and technology issues. This position also supports the implementation of technology or business process integration plans, and supports systems and business process activities.
Essential Responsibilities:

• Researches and summarizes information relevant to forecasting businesss future technical and operational information needs.
• Supports and assists in providing recommendations to senior team members regarding the development and definition of the business/technology strategy based on stakeholder input.
• Supports business and/or technology plans to ensure capability for strategic alignment.
• Supports the processes of information systems needs in project areas, as assigned.
• Supports the implementation of technology or business process integration plans.
• Provides support to senior team members by providing information regarding business systems, data, process initiatives, and vendors.
• Executes systems and business process activities under the guidance of more senior team members.
• Provides support to cross-functional management by providing information regarding business and technology issues.
• Supports inter- and intra-departmental systems integration activities.
• Provides consultation and guidance to ensure technology or process owners have access to the required information and training for effective system or process operations.
• Supports the development, preparation, and utilization of reports to track operational performance across business functions, areas, or vendors.
• Tracks, maintains, and reports performance metrics (for example, data quality, customer metrics, financials).
• Supports senior team members in reviewing performance metrics and outcomes.
• Performs data analysis under the guidance of more senior team members to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements.
• Assists with research on topics related to technology and business initiatives.
• Supports the development, implementation, and the maintenance of data quality improvement and training programs.
• Identifies problems in technology and business solutions to support root cause analysis.
• Builds an understanding of trends and changes in healthcare technology and information systems.
• Supports technologies, data, and metrics in alignment with the organizations vision, goals and objectives.
• Supports initiatives in alignment with other National initiatives.
• Prepares source documents related to IT processes, tools, and best practices.
• Supports consultation with departments, IT managers, and vendors as it relates to security, compliance, infrastructure, network, and established application controls.
• Supports maintenance of business continuity and resiliency-procedures and infrastructure procedures.
• Participates under the guidance of more senior team members in cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.
• Updates and maintains a knowledge repository of current technology and business processes for designated department or business area.

Preferred Qualifications:

• Experience with data analytics and visualization tools in healthcare settings preferred.
• Background in telemedicine technologies and remote patient monitoring preferred.
• Experience with vendor management and contract negotiation in clinical IT projects preferred.
• Familiarity with EMR/EHR certification processes and standards preferred.
• Experience with interoperability testing and validation tools preferred.
• Knowledge of clinical terminology and coding systems (e.g., SNOMED CT, LOINC, ICD-10) preferred.
• Experience with quality assurance and validation of clinical software systems preferred.
• Certification in cybersecurity (e.g., CISSP, CISM) with healthcare focus preferred.
• Experience with AI/ML applications in clinical diagnostics or workflow optimization preferred.
• Familiarity with regulatory submission processes for clinical software preferred.
• Experience with user-centered design and usability testing in healthcare IT preferred.
• Background in clinical trials systems and data management preferred.
• Experience with enterprise architecture in healthcare organizations preferred.
• Certification in Lean Six Sigma or other process improvement methodologies preferred.
• Experience with integration engines (e.g., Mirth Connect, Rhapsody) preferred.
• Familiarity with clinical laboratory systems (LIS) and their interoperability preferred.
• Experience with real-time location systems (RTLS) in clinical settings preferred.
• Knowledge of disaster recovery and business continuity planning for clinical systems preferred.
• Experience with training and support for clinical staff on IT systems preferred.
• Familiarity with patient engagement platforms and portals preferred.
• Experience with clinical workflow optimization and change management preferred.
• Certification in Clinical Informatics (e.g., AMIA 10x10) preferred.
• Experience with data governance and stewardship in healthcare preferred.
• Background in epidemiology or public health informatics preferred.
• Experience with data analytics and visualization tools in healthcare settings preferred.
• Background in telemedicine technologies and remote patient monitoring preferred.
• Experience with vendor management and contract negotiation in clinical IT projects preferred.
• Familiarity with EMR/EHR certification processes and standards preferred.
• Experience with interoperability testing and validation tools preferred.
• Knowledge of clinical terminology and coding systems (e.g., SNOMED CT, LOINC, ICD-10) preferred.
• Experience with quality assurance and validation of clinical software systems preferred.
• Certification in cybersecurity (e.g., CISSP, CISM) with healthcare focus preferred.
• Experience with AI/ML applications in clinical diagnostics or workflow optimization preferred.
• Familiarity with regulatory submission processes for clinical software preferred.
• Experience with user-centered design and usability testing in healthcare IT preferred.
• Background in clinical trials systems and data management preferred.
• Experience with enterprise architecture in healthcare organizations preferred.
• Certification in Lean Six Sigma or other process improvement methodologies preferred.
• Experience with integration engines (e.g., Mirth Connect, Rhapsody) preferred.
• Familiarity with clinical laboratory systems (LIS) and their interoperability preferred.
• Experience with real-time location systems (RTLS) in clinical settings preferred.
• Knowledge of disaster recovery and business continuity planning for clinical systems preferred.

Preferred Qualifications:

• Experience with data analytics and visualization tools in healthcare settings preferred.
• Background in telemedicine technologies and remote patient monitoring preferred.
• Experience with vendor management and contract negotiation in clinical IT projects preferred.
• Familiarity with EMR/EHR certification processes and standards preferred.
• Experience with interoperability testing and validation tools preferred.
• Knowledge of clinical terminology and coding systems (e.g., SNOMED CT, LOINC, ICD-10) preferred.
• Experience with quality assurance and validation of clinical software systems preferred.
• Certification in cybersecurity (e.g., CISSP, CISM) with healthcare focus preferred.
• Experience with AI/ML applications in clinical diagnostics or workflow optimization preferred.
• Familiarity with regulatory submission processes for clinical software preferred.
• Experience with user-centered design and usability testing in healthcare IT preferred.
• Background in clinical trials systems and data management preferred.
• Experience with enterprise architecture in healthcare organizations preferred.
• Certification in Lean Six Sigma or other process improvement methodologies preferred.
• Experience with integration engines (e.g., Mirth Connect, Rhapsody) preferred.
• Familiarity with clinical laboratory systems (LIS) and their interoperability preferred.
• Experience with real-time location systems (RTLS) in clinical settings preferred.
• Knowledge of disaster recovery and business continuity planning for clinical systems preferred.
• Experience with training and support for clinical staff on IT systems preferred.
• Familiarity with patient engagement platforms and portals preferred.
• Experience with clinical workflow optimization and change management preferred.
• Certification in Clinical Informatics (e.g., AMIA 10x10) preferred.
• Experience with data governance and stewardship in healthcare preferred.
• Background in epidemiology or public health informatics preferred.
• Experience with data analytics and visualization tools in healthcare settings preferred.
• Background in telemedicine technologies and remote patient monitoring preferred.
• Experience with vendor management and contract negotiation in clinical IT projects preferred.
• Familiarity with EMR/EHR certification processes and standards preferred.
• Experience with interoperability testing and validation tools preferred.
• Knowledge of clinical terminology and coding systems (e.g., SNOMED CT, LOINC, ICD-10) preferred.
• Experience with quality assurance and validation of clinical software systems preferred.
• Certification in cybersecurity (e.g., CISSP, CISM) with healthcare focus preferred.
• Experience with AI/ML applications in clinical diagnostics or workflow optimization preferred.
• Familiarity with regulatory submission processes for clinical software preferred.
• Experience with user-centered design and usability testing in healthcare IT preferred.
• Background in clinical trials systems and data management preferred.
• Experience with enterprise architecture in healthcare organizations preferred.
• Certification in Lean Six Sigma or other process improvement methodologies preferred.
• Experience with integration engines (e.g., Mirth Connect, Rhapsody) preferred.
• Familiarity with clinical laboratory systems (LIS) and their interoperability preferred.
• Experience with real-time location systems (RTLS) in clinical settings preferred.
• Knowledge of disaster recovery and business continuity planning for clinical systems preferred.

• Familiarity with clinical laboratory systems (LIS) and their interoperability preferred.
• Experience with real-time location systems (RTLS) in clinical settings preferred.
• Knowledge of disaster recovery and business continuity planning for clinical systems preferred.
• Experience with training and support for clinical staff on IT systems preferred.
• Familiarity with patient engagement platforms and portals preferred.
• Experience with clinical workflow optimization and change management preferred.
• Certification in Clinical Informatics (e.g., AMIA 10x10) preferred.
• Experience with data governance and stewardship in healthcare preferred.
• Background in epidemiology or public health informatics preferred.
• Experience with data analytics and visualization tools in healthcare settings preferred.
• Background in telemedicine technologies and remote patient monitoring preferred.
• Experience with vendor management and contract negotiation in clinical IT projects preferred.
• Familiarity with EMR/EHR certification processes and standards preferred.
• Experience with interoperability testing and validation tools preferred.
• Knowledge of clinical terminology and coding systems (e.g., SNOMED CT, LOINC, ICD-10) preferred.
• Experience with quality assurance and validation of clinical software systems preferred.
• Certification in cybersecurity (e.g., CISSP, CISM) with healthcare focus preferred.
• Experience with AI/ML applications in clinical diagnostics or workflow optimization preferred.
• Familiarity with regulatory submission processes for clinical software preferred.
• Experience with user-centered design and usability testing in healthcare IT preferred.
• Background in clinical trials systems and data management preferred.
• Experience with enterprise architecture in healthcare organizations preferred.
• Certification in Lean Six Sigma or other process improvement methodologies preferred.
• Experience with integration engines (e.g., Mirth Connect, Rhapsody) preferred.
• Familiarity with clinical laboratory systems (LIS) and their interoperability preferred.
• Experience with real-time location systems (RTLS) in clinical settings preferred.
• Knowledge of disaster recovery and business continuity planning for clinical systems preferred.
• Experience with training and support for clinical staff on IT systems preferred.
• Familiarity with patient engagement platforms and portals preferred.
• Experience with clinical workflow optimization and change management preferred.
• Certification in Clinical Informatics (e.g., AMIA 10x10) preferred.
• Experience with data governance and stewardship in healthcare preferred.
• Background in epidemiology or public health informatics preferred.
• Experience with data analytics and visualization tools in healthcare settings preferred.
• Background in telemedicine technologies and remote patient monitoring preferred.
• Experience with vendor management and contract negotiation in clinical IT projects preferred.
• Familiarity with EMR/EHR certification processes and standards preferred.
• Experience with interoperability testing and validation tools preferred.
• Knowledge of clinical terminology and coding systems (e.g., SNOMED CT, LOINC, ICD-10) preferred.
• Experience with quality assurance and validation of clinical software systems preferred.
• Certification in cybersecurity (e.g., CISSP, CISM) with healthcare focus preferred.
• Experience with AI/ML applications in clinical diagnostics or workflow optimization preferred.

Preferred Qualifications:

• Experience with data analytics and visualization tools in healthcare settings preferred.
• Background in telemedicine technologies and remote patient monitoring preferred.
• Experience with vendor management and contract negotiation in clinical IT projects preferred.
• Familiarity with EMR/EHR certification processes and standards preferred.
• Experience with interoperability testing and validation tools preferred.
• Knowledge of clinical terminology and coding systems (e.g., SNOMED CT, LOINC, ICD-10) preferred.
• Experience with quality assurance and validation of clinical software systems preferred.
• Certification in cybersecurity (e.g., CISSP, CISM) with healthcare focus preferred.
• Experience with AI/ML applications in clinical diagnostics or workflow optimization preferred.
• Familiarity with regulatory submission processes for clinical software preferred.
• Experience with user-centered design and usability testing in healthcare IT preferred.
• Background in clinical trials systems and data management preferred.
• Experience with enterprise architecture in healthcare organizations preferred.
• Certification in Lean Six Sigma or other process improvement methodologies preferred.
• Experience with integration engines (e.g., Mirth Connect, Rhapsody) preferred.
• Familiarity with clinical laboratory systems (LIS) and their interoperability preferred.
• Experience with real-time location systems (RTLS) in clinical settings preferred.
• Knowledge of disaster recovery and business continuity planning for clinical systems preferred.
• Experience with training and support for clinical staff on IT systems preferred.
• Familiarity with patient engagement platforms and portals preferred.
• Experience with clinical workflow optimization and change management preferred.
• Certification in Clinical Informatics (e.g., AMIA 10x10) preferred.
• Experience with data governance and stewardship in healthcare preferred.
• Background in epidemiology or public health informatics preferred.
• Experience with data analytics and visualization tools in healthcare settings preferred.
• Background in telemedicine technologies and remote patient monitoring preferred.
• Experience with vendor management and contract negotiation in clinical IT projects preferred.
• Familiarity with EMR/EHR certification processes and standards preferred.
• Experience with interoperability testing and validation tools preferred.
• Knowledge of clinical terminology and coding systems (e.g., SNOMED CT, LOINC, ICD-10) preferred.
• Experience with quality assurance and validation of clinical software systems preferred.
• Certification in cybersecurity (e.g., CISSP, CISM) with healthcare focus preferred.
• Experience with AI/ML applications in clinical diagnostics or workflow optimization preferred.
• Familiarity with regulatory submission processes for clinical software preferred.
• Experience with user-centered design and usability testing in healthcare IT preferred.
• Background in clinical trials systems and data management preferred.
• Experience with enterprise architecture in healthcare organizations preferred.
• Certification in Lean Six Sigma or other process improvement methodologies preferred.
• Experience with integration engines (e.g., Mirth Connect, Rhapsody) preferred.
• Familiarity with clinical laboratory systems (LIS) and their interoperability preferred.
• Experience with real-time location systems (RTLS) in clinical settings preferred.
• Knowledge of disaster recovery and business continuity planning for clinical systems preferred.

Preferred Qualifications:

• Experience with data analytics and visualization tools in healthcare settings preferred.
• Background in telemedicine technologies and remote patient monitoring preferred.
• Experience with vendor management and contract negotiation in clinical IT projects preferred.
• Familiarity with EMR/EHR certification processes and standards preferred.
• Experience with interoperability testing and validation tools preferred.
• Knowledge of clinical terminology and coding systems (e.g., SNOMED CT, LOINC, ICD-10) preferred.
• Experience with quality assurance and validation of clinical software systems preferred.
• Certification in cybersecurity (e.g., CISSP, CISM) with healthcare focus preferred.
• Experience with AI/ML applications in clinical diagnostics or workflow optimization preferred.
• Familiarity with regulatory submission processes for clinical software preferred.
• Experience with user-centered design and usability testing in healthcare IT preferred.
• Background in clinical trials systems and data management preferred.
• Experience with enterprise architecture in healthcare organizations preferred.
• Certification in Lean Six Sigma or other process improvement methodologies preferred.
• Experience with integration engines (e.g., Mirth Connect, Rhapsody) preferred.
• Familiarity with clinical laboratory systems (LIS) and their interoperability preferred.
• Experience with real-time location systems (RTLS) in clinical settings preferred.
• Knowledge of disaster recovery and business continuity planning for clinical systems preferred.
• Experience with training and support for clinical staff on IT systems preferred.
• Familiarity with patient engagement platforms and portals preferred.
• Experience with clinical workflow optimization and change management preferred.
• Certification in Clinical Informatics (e.g., AMIA 10x10) preferred.
• Experience with data governance and stewardship in healthcare preferred.
• Background in epidemiology or public health informatics preferred.
• Experience with data analytics and visualization tools in healthcare settings preferred.
• Background in telemedicine technologies and remote patient monitoring preferred.
• Experience with vendor management and contract negotiation in clinical IT projects preferred.
• Familiarity with EMR/EHR certification processes and standards preferred.
• Experience with interoperability testing and validation tools preferred.
• Knowledge of clinical terminology and coding systems (e.g., SNOMED CT, LOINC, ICD-10) preferred.
• Experience with quality assurance and validation of clinical software systems preferred.
• Certification in cybersecurity (e.g., CISSP, CISM) with healthcare focus preferred.
• Experience with AI/ML applications in clinical diagnostics or workflow optimization preferred.
• Familiarity with regulatory submission processes for clinical software preferred.
• Experience with user-centered design and usability testing in healthcare IT preferred.
• Background in clinical trials systems and data management preferred.
• Experience with enterprise architecture in healthcare organizations preferred.
• Certification in Lean Six Sigma or other process improvement methodologies preferred.
• Experience with integration engines (e.g., Mirth Connect, Rhapsody) preferred.
• Familiarity with clinical laboratory systems (LIS) and their interoperability preferred.
• Experience with real-time location systems (RTLS) in clinical settings preferred.
• Knowledge of disaster recovery and business continuity planning for clinical systems preferred.

• Familiarity with clinical laboratory systems (LIS) and their interoperability preferred.
• Experience with real-time location systems (RTLS) in clinical settings preferred.
• Knowledge of disaster recovery and business continuity planning for clinical systems preferred.
• Experience with training and support for clinical staff on IT systems preferred.
• Familiarity with patient engagement platforms and portals preferred.
• Experience with clinical workflow optimization and change management preferred.
• Certification in Clinical Informatics (e.g., AMIA 10x10) preferred.
• Experience with data governance and stewardship in healthcare preferred.
• Background in epidemiology or public health informatics preferred.
• Experience with data analytics and visualization tools in healthcare settings preferred.
• Background in telemedicine technologies and remote patient monitoring preferred.
• Experience with vendor management and contract negotiation in clinical IT projects preferred.
• Familiarity with EMR/EHR certification processes and standards preferred.
• Experience with interoperability testing and validation tools preferred.
• Knowledge of clinical terminology and coding systems (e.g., SNOMED CT, LOINC, ICD-10) preferred.
• Experience with quality assurance and validation of clinical software systems preferred.
• Certification in cybersecurity (e.g., CISSP, CISM) with healthcare focus preferred.
• Experience with AI/ML applications in clinical diagnostics or workflow optimization preferred.
• Familiarity with regulatory submission processes for clinical software preferred.
• Experience with user-centered design and usability testing in healthcare IT preferred.
• Background in clinical trials systems and data management preferred.
• Experience with enterprise architecture in healthcare organizations preferred.
• Certification in Lean Six Sigma or other process improvement methodologies preferred.
• Experience with integration engines (e.g., Mirth Connect, Rhapsody) preferred.
• Familiarity with clinical laboratory systems (LIS) and their interoperability preferred.
• Experience with real-time location systems (RTLS) in clinical settings preferred.
• Knowledge of disaster recovery and business continuity planning for clinical systems preferred.
• Experience with training and support for clinical staff on IT systems preferred.
• Familiarity with patient engagement platforms and portals preferred.
• Experience with clinical workflow optimization and change management preferred.
• Certification in Clinical Informatics (e.g., AMIA 10x10) preferred.
• Experience with data governance and stewardship in healthcare preferred.
• Background in epidemiology or public health informatics preferred.
• Experience with data analytics and visualization tools in healthcare settings preferred.
• Background in telemedicine technologies and remote patient monitoring preferred.
• Experience with vendor management and contract negotiation in clinical IT projects preferred.
• Familiarity with EMR/EHR certification processes and standards preferred.
• Experience with interoperability testing and validation tools preferred.
• Knowledge of clinical terminology and coding systems (e.g., SNOMED CT, LOINC, ICD-10) preferred.
• Experience with quality assurance and validation of clinical software systems preferred.
• Certification in cybersecurity (e.g., CISSP, CISM) with healthcare focus preferred.
• Experience with AI/ML applications in clinical diagnostics or workflow optimization preferred.

Preferred Qualifications:

• Experience with data analytics and visualization tools in healthcare settings preferred.
• Background in telemedicine technologies and remote patient monitoring preferred.
• Experience with vendor management and contract negotiation in clinical IT projects preferred.
• Familiarity with EMR/EHR certification processes and standards preferred.
• Experience with interoperability testing and validation tools preferred.
• Knowledge of clinical terminology and coding systems (e.g., SNOMED CT, LOINC, ICD-10) preferred.
• Experience with quality assurance and validation of clinical software systems preferred.
• Certification in cybersecurity (e.g., CISSP, CISM) with healthcare focus preferred.
• Experience with AI/ML applications in clinical diagnostics or workflow optimization preferred.
• Familiarity with regulatory submission processes for clinical software preferred.
• Experience with user-centered design and usability testing in healthcare IT preferred.
• Background in clinical trials systems and data management preferred.
• Experience with enterprise architecture in healthcare organizations preferred.
• Certification in Lean Six Sigma or other process improvement methodologies preferred.
• Experience with integration engines (e.g., Mirth Connect, Rhapsody) preferred.
• Familiarity with clinical laboratory systems (LIS) and their interoperability preferred.
• Experience with real-time location systems (RTLS) in clinical settings preferred.
• Knowledge of disaster recovery and business continuity planning for clinical systems preferred.
• Experience with training and support for clinical staff on IT systems preferred.
• Familiarity with patient engagement platforms and portals preferred.
• Experience with clinical workflow optimization and change management preferred.
• Certification in Clinical Informatics (e.g., AMIA 10x10) preferred.
• Experience with data governance and stewardship in healthcare preferred.
• Background in epidemiology or public health informatics preferred.
• Experience with data analytics and visualization tools in healthcare settings preferred.
• Background in telemedicine technologies and remote patient monitoring preferred.
• Experience with vendor management and contract negotiation in clinical IT projects preferred.
• Familiarity with EMR/EHR certification processes and standards preferred.
• Experience with interoperability testing and validation tools preferred.
• Knowledge of clinical terminology and coding systems (e.g., SNOMED CT, LOINC, ICD-10) preferred.
• Experience with quality assurance and validation of clinical software systems preferred.
• Certification in cybersecurity (e.g., CISSP, CISM) with healthcare focus preferred.
• Experience with AI/ML applications in clinical diagnostics or workflow optimization preferred.
• Familiarity with regulatory submission processes for clinical software preferred.
• Experience with user-centered design and usability testing in healthcare IT preferred.
• Background in clinical trials systems and data management preferred.
• Experience with enterprise architecture in healthcare organizations preferred.
• Certification in Lean Six Sigma or other process improvement methodologies preferred.
• Experience with integration engines (e.g., Mirth Connect, Rhapsody) preferred.
• Familiarity with clinical laboratory systems (LIS) and their interoperability preferred.
• Experience with real-time location systems (RTLS) in clinical settings preferred.
• Knowledge of disaster recovery and business continuity planning for clinical systems preferred.

Primary Location: Georgia,Atlanta,Regional Office - 10 Piedmont
Scheduled Weekly Hours: 40
Shift: Day
Workdays: M-F
Working Hours Start: 08:00 AM
Working Hours End: 05:00 PM
Job Schedule: Full-time
Job Type: Standard
Worker Location: Onsite
Employee Status: Regular
Employee Group/Union Affiliation: NUE-IT-01|NUE|Non Union Employee
Job Level: Individual Contributor
Department: KPIT ADMIN - HP BIO COS - 9601
Travel: No
On-site: Work location is on-site (KP designated office, medical office building or hospital). Worker location must align with Kaiser Permanente's Authorized States policy. Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.