Senior Pega RTIM Specialist

Overview

Remote
$50 - $60
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Agile
Apache Kafka
Artificial Intelligence
Machine Learning (ML)
DevOps
Data Science

Job Details

Senior Pega RTIM Specialist

Job Type: Long term Contract

Job Location: US Remote

Client: Kyndryl

Need Passport Number and LinkedIn for Submission

Position Summary

Experienced Senior Pega RTIM Specialist with deep expertise in Pega Customer Decision Hub (CDH) and Real-Time Interaction Management (RTIM) to lead the design, implementation, and optimization of enterprise-grade, AI-driven customer engagement solutions. This role requires a professional who can bridge the gap between business strategy and technical execution translating customer engagement goals into scalable, personalized, real-time decisioning frameworks that deliver measurable business impact.

Key Responsibilities

  1. Solution Architecture & Design
  • Lead the end-to-end design and implementation of RTIM solutions using Pega CDH.
  • Architect Next Best Action (NBA) and Next Best Offer (NBO) strategies that align with business goals and customer journeys.
  • Design decisioning logic including Engagement Policies, Arbitration, Propensity Models, and Channel Constraints.
  • Develop omni-channel interaction frameworks ensuring consistent customer experience across web, mobile, contact center, and email channels.
  • Collaborate with enterprise architects to ensure RTIM design aligns with overall system architecture and data flow models.
  1. Technical Development & Configuration
  • Configure Decision Strategies, Decision Data Records (DDR), Predictive Models, and Adaptive Models within Pega CDH.
  • Develop and optimize Pega data flows, customer profiles, and strategy results classes.
  • Integrate RTIM solutions with enterprise systems (CRM, DMP, Campaign Management tools, REST/SOAP APIs, Kafka, etc.).
  • Work with analytics teams to incorporate AI/ML models into decision strategies.
  1. Business Consulting & Strategy Alignment
  • Partner with business stakeholders to identify customer engagement objectives, key metrics, and strategic use cases.
  • Translate business requirements into decisioning blueprints, ensuring traceability from objectives to outcomes.
  • Conduct workshops and design thinking sessions with marketing, product, and analytics teams to define actionable strategies.
  • Act as a trusted advisor to clients, providing recommendations on personalization, real-time decisioning maturity, and Pega CDH best practices

Required Qualifications

  • 7-10 years of total experience in IT, with at least 5+ years hands-on in Pega CDH / RTIM / Decisioning implementations.
  • Proven track record of delivering large-scale Pega RTIM or CDH projects in complex enterprise environments.
  • Strong expertise in:
    • Pega CDH components: Next Best Action Designer, Customer Profile Designer, Predictive Analytics Director.
    • Decisioning elements: Engagement Policy, Arbitration, Prioritization, Proposition Management, Adaptive Models.
    • Integration via REST/SOAP APIs, Kafka, JMS, or Pega Connectors.
    • Experience with real-time event-driven architecture.
  • Deep understanding of customer engagement strategies, marketing automation, and personalization frameworks.
  • Familiarity with data science concepts, predictive modeling, and AI/ML integration.
  • Strong grasp of agile delivery methodology, DevOps practices, and CI/CD for Pega deployments.

  • Certifications:
    • Pega Certified Decisioning Consultant (PCDC)
    • Pega Certified Senior System Architect (CSSA)
    • Pega Certified Lead Decisioning Architect (CLDA)

Pega Certified Business Architect (PCBA

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