Overview
On Site
Up to $60
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
ITIL/Service Management
ServiceNOW
business analyst experience
Job Details
Job Title: Application Technical Specialist - Service Now
Mode of work: Hybrid
Mode of interview: In-Person
Mode of work: Hybrid
Mode of interview: In-Person
Looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with the staff to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNOW system. The resource will also be responsible for identifying reports, SLAs, and KPIs.
Note: this is a position requiring Technical knowledge and experience in configuring ServiceNow. Must have experience creating and automating workflows in ServiceNow.
Only local to NJ candidates are required - NO Relocation
Minimum Mandatory Requirements:
Knowledge and Years of Experience
- ITIL/Service Management 2 years
- ServiceNOW, FootPrints, or other ITSM tools experience 2 years
- Knowledge of the available types of rules and the triggers, criteria, and actions that are used to construct automation of the standard, repetitive actions that occur in a business environment 2 years
REQUIRED SKILLS and Years of Experience
- Overall technical business analyst experience 7 years
- Experience with Service Management (ServiceNOW preferred or similar IT Service Management tools) 2 years
- Experience in automating workflows in a Service Management application 2 years
- Strong technical problem-solving skills experience 2 years
- Experience communicating complex concepts to technical and non-technical stakeholders 2 years
DESIRED SKILLS
- Knowledge of ServiceNOW to automate workflow management 1 year
- Process improvement experience 1 year
- Ability to identify value-added steps and eliminate non-value-added steps in workflows 1 year
- Experience identifying and establishing KPIs and reports 1 year
EDUCATION - Bachelor s Degree or equivalent certification
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.