Overview
Remote
On Site
USD 18.50 - 21.00 per hour
Full Time
Skills
Attention To Detail
Service Delivery
Computer Hardware
Operating Systems
Printers
Network
Internet
Mobile Devices
Knowledge Base
Customer Service
DS
DirectShow
Technical Support
Microsoft Windows
Microsoft Office
Remote Support
Help Desk
Documentation
Conflict Resolution
Problem Solving
Communication
Mentorship
Virtual Team
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are seeking a proactive and detail-oriented Help Desk Analyst for a one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team.
Respond to incoming service requests in a timely manner, gather pertinent information, and document in the Help Desk System
Classify and prioritize all service requests according to department standards and guidelines
Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.
Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.
Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary
Maintain the resolution knowledge base by posting all relevant solutions.
Provide information and reports as requested
Prepare and present enterprise communications as required
Work with Support Engineers and other internal service providers to guarantee smooth handoffs
Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level
Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team
Monitor Help Desk Team workloads and backlogs to facilitate higher service levels and achieve team goals
Connect to systems remotely and work with employees to identify computing problems and correct them
Identify Problems and Trends in the environment and assist with problem-solving proactively
Perform other duties, as assigned
Requirements
Qualifications:
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are seeking a proactive and detail-oriented Help Desk Analyst for a one-year remote contract. The ideal candidate will have strong technical troubleshooting skills and experience supporting end users in a dynamic enterprise environment. This role is focused on resolving desktop-related issues, enhancing the support knowledge base, and improving overall service delivery within the IT Help Desk team.
Respond to incoming service requests in a timely manner, gather pertinent information, and document in the Help Desk System
Classify and prioritize all service requests according to department standards and guidelines
Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise.
Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines.
Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary
Maintain the resolution knowledge base by posting all relevant solutions.
Provide information and reports as requested
Prepare and present enterprise communications as required
Work with Support Engineers and other internal service providers to guarantee smooth handoffs
Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level
Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team
Monitor Help Desk Team workloads and backlogs to facilitate higher service levels and achieve team goals
Connect to systems remotely and work with employees to identify computing problems and correct them
Identify Problems and Trends in the environment and assist with problem-solving proactively
Perform other duties, as assigned
Requirements
Qualifications:
- 1-3 years of desktop or IT support experience in a help desk or technical support environment
- Strong knowledge of Windows OS, Microsoft Office Suite, email clients, and remote support tools
- Familiarity with help desk ticketing systems and documentation best practices
- Excellent problem-solving and communication skills
- Proven ability to mentor junior staff and work collaboratively in a distributed team setting
- Experience supporting a remote workforce preferred
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.