Systems Analyst - Systems Support

Department Statement:

Financial Aid and Scholarship Services is one of several departments comprising Academic Enterprise Enrollment which utilizes a variety of strategies to enroll and support a varied student population representative of Arizona State University's vision. The Financial Aid and Scholarship Services unit strives to provide excellent customer service with the goal to make each student's application for financial aid a simple and affordable process. Each staff member is committed to helping a student finance their education by effectively utilizing scholarships, grants, work-study and loans. The unit provides tools to help determine the cost of attending ASU, including a scholarship portal to search for available scholarships. The department also provides resources for students to use to budget their money and a student employment unit which processes department requests for student workers.

Apply before 11:59 PM Arizona time the day before the posted End Date.

Job Profile:
Business and Data Analyst 2

Job Family:
Business and Data Analytics

Time Type:
Full time

Max Pay - Depends on experience:
$65,478.00 USD Annual

Job Description:

Salary range: $61,400 - $65,478 per year; offer dependent on experience

The systems support team within the Financial Aid and Scholarship Services office exists to provide student information system analysis, development, and support for the PeopleSoft Campus Solutions system as it relates to financial aid administration. This includes testing of Campus Solutions PUMs and upgrades, and working with UTO developers on functional requirements and changes to modifications of existing functionality. It also includes documenting system functionality, working on student data, report writing for internal constituents, and assisting users (both internal to Financial Aid and Scholarship Services as well as with users in academic departments, deans' offices, and other student services offices) with functionality/questions, and troubleshooting system issues found and/or reported. This group also provides batch processing related to financial aid awarding and disbursement, works with the security coordinator to determine system access for modifications, and serves as backup for certain security related responsibilities.

Essential Duties:

• Runs and maintains critical systems and operations at set times in support of the administration of financial aid.
• Gathers information, identifies causes of problems, and takes appropriate action to resolve issues for a variety of software and business processes.
• Assists in development and execution of test plans. Works closely and in conjunction with technical staff during build and implementation of solutions.
• Develops and delivers instructional training on the use of supported technology products and systems, and provides personalized instruction as needed.
• In the review of existing systems and processes, applies the techniques and principles of process and procedure re-engineering in the design and development of new systems and processes.
• Where possible, develops and recommends alternative solutions to existing system and processes.
• Works directly with Project Managers, Business Analysts, Application Developers, and Customers to ensure software processes are maintained.
• Maintains knowledge of structure and location of various data sources to assist in the creation of queries and applications utilizing the data sources.
• Liaison between functional project team and technology support organization to ensure timely, complete, and accurate communication of project or issue status.
• Establishes and maintains effective communication with customers, other technology specialists, and vendors about services.
• Provides input on application testing and performance of tests.
• Responsible for business analysis and development of Campus Solutions existing and new functionality.
• Troubleshoot issues identified internally and/or reported by constituents.
• Create PS Query reports to be used in internal business processes.
• Write business cases and functional design documents.
• Maintain accurate business process documentation.
• Set up Campus Solutions 3C processes.
• Set and adhere to established development and "go-live" deadlines.

Days and Schedule: Monday-Friday 8:00 am-5:00pm are standard business hours; to include some evenings and weekend work based on project needs.

Desired Qualifications:

• Demonstrated knowledge with Structured Query Language or other database query tools to report data from data stores.
• Experience in identifying, resolving, and communicating complex problems with application system processes and data products (1 year ).
• Experience in process flow diagramming and documentation. Use of tools such as Visio or LucidChart preferred.
• Experience in creating conceptual solutions that are technically feasible within current system constraints.
• Experience using large ERP or CRM systems as well as other vendor supplied software products. PeopleSoft, Workday, or Salesforce experience is preferred.
• Experience with system and business process improvement methods and approaches.
• Experience selecting data from a data store and analyzing the results.
• Experience acting as a liaison between technical and non-technical staff members.
• Experience in communicating with and serving customers in a positive and professional manner.
• Experience with administration of Title IV financial aid scholarships, particularly via the PeopleSoft Campus Solutions ERP.

Working Environment:

Activities are performed in an environmentally-controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse. Required to stand for varying lengths of time and walk moderate distances to perform work. Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds. Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts. Clearly communicate to perform essential functions.

Minimum Qualifications:
Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Driving Requirement:
Driving is not required for this position.

Location:
Off-Campus: Other US Locations

Funding:
No Federal Funding

Instructions to Apply

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:
$9925/9925$6247.htmld
To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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Employment Verification Statement

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement
This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.