Social Media Community Manager

Our client, a leading personal care and consumer goods manufacturing company, is looking for a Social Media Community Manager. This is for an initial duration of 12 months, and this is a REMOTE job opportunity.

Qualifications:

• Candidate should hold a Bachelor s degree, preferably in a relevant discipline (i.e., PR, journalism, communication, marketing, or other relevant areas), and/or demonstrated equivalent ability and experience within the community management category
• Ability to multitask, work under pressure, and meet tight deadlines in a fast-paced environment.
• Analytical mindset with experience in social media analytics tools and the ability to interpret data to drive actionable insights.
• Strong understanding of social media platforms, algorithms, and best practices for each channel
• Excellent verbal and written communication skills, with the ability to craft engaging content and adapt for different social media platforms.
• Experience with social media management, monitoring, and reporting is required.
• Experience with social media management software (i.e., Sprinklr) is desired.
• Experience with ratings and reviews moderation and management is a plus.
• Bilingual in French or Spanish is a plus.

Duties:

• Manage social media communities, responding to comments, messages, and inquiries in a timely and professional manner, while fostering positive relationships with followers
• Assist in creating and curating engaging content across various social media platforms, including Facebook, X, Instagram, YouTube, TikTok, and Pinterest while maintaining a consistent voice and style based on the specific brand.
• Contribute to creating FAQs, consumer responses and other social media brand content to support ongoing brand activations in respective brand tone and voice.
• Stay up to date with pop culture, relevant news stories and current events and social trends to ensure timely and relevant content creation and sharing with brand and agency teams.
• Assist the influencer manager with backend connections related to brand influencer programs, influencer vetting, and reporting metrics.
• Manage, moderate, and analyze ratings and reviews through tools such as BazaarVoice
• Monitor and flag spikes in negative or positive review trends to respective teams as necessary.
• Report and review key health metrics on an ongoing basis to measure performance, share insights, and recommend optimization strategies to increase engagement and usage.
• Additional miscellaneous tasks related to the role, dependent on business needs.