Overview
On Site
$22.0000 - $22.0000
Contract - W2
Contract - Full-time
Skills
SAP
troubleshoot
call center
customer care
Level 1
L1 support
Job Details
DayToDay Responsibilities:
- Taking 25-30 calls/day lasting an average of 10 minutes
- Overseeing tickets that are open and closing them once issues are resolved
- Collaboration with rest of the team for help with tickets, using Teams to communicate with team members and resolve issues
Must-Have:
- Bilingual (English + French)
- SAP Knowledge
- Strong customer service experience
- Manage difficult conversations with clients
- MS Office Suite experience (computer savvy)