Mission L.E.D. - P&C Director, Advanced Data and Analytics

Why USAA?
Let's do something that really matters.

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members. We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!

USAA is introducing a unique full-time leadership opportunity and development program focused on empowering USAA's mission to be the provider of choice for the military community. This program will provide broadened development with a strong emphasis on learning about financial services operations. Candidates will leverage their military leadership experience to enhance leader acumen and advise on member growth strategies through a monthly Leadership Exchange and other unique opportunities. Participants will receive rich financial services exposure, cross-functional sprints, coaching and mentorship opportunities and corporate leadership skills enhancement, while concurrently leading and driving value in a key business line. The corporate exposure portion of the program will include in-depth experiences in multiple enterprise divisions and can range across: Property and Casualty, Banking, Life Company, Risk & Compliance, Human Resources, Information Technology, Strategy/Digital/Brand, Finance, Legal, Audit, and others. This program will run in two-year cohorts during which program participants may competitively pursue advancement opportunities.

P&C's Distribution and Service organization strives for exceptional member service. Our members' expectations are constantly evolving, increasingly demanding seamless experiences, personalized service, and real-time responses. To remain competitive and relevant, we aspire to be an elite organization that can adapt to these changing expectations. This role in Data and Analytics is a key enabler to consistently deliver exceptional, personalized sales and service experiences for our valued members across all digital and phone channels.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This cohort will be based in San Antonio, TX. Relocation assistance will be set and provided by USAA.

The Opportunity

What you'll do:

• Lead discussions with various key partners to provide input into strategy development based on learning from analyses and strategy management work.
• Oversee and coordinate analytical tasks which include the evaluation of the business problem, analytical methodology, validation, documentation and presentation of findings and recommendations.
• Solve critical business challenges through cross-functional, mission-based teams applying scientific methodologies and/or quantitative analytical approaches.
• Understand the business direction, environment, and strategies to set the analytic direction and create strategies to execute and drive change.
• Lead program initiatives and collaborate with business leaders.
• Participate in structured career development, receive coaching and mentoring, and on-the-job training to create opportunities for career advancement.
• Complete assignments and/or lead a team in specific domain areas, or product lines, within Bank, Life Company, P&C or staff agencies as specified by your hiring line of business.
• Participate in business learning and networking opportunities across enterprise.

What you have:

• Bachelor's Degree
• Demonstrated ability to deliver results and achieve difficult goals, with a proven record of success throughout military career.
• 8 or more years of experience in risk management, compliance, operations, internal auditing, advanced analytics, and/or strategy development.
• Direct people leadership experience building, managing and/or developing high-performing teams.
• Proficiency with Microsoft Office Products and ability to learn and navigate various technology platforms.
• High learning agility, and results oriented with attention to detail and effective time management and organizational skills.
• Proven experience in identifying issues and trends and making recommendations to solve problems and be accountable for actions.
• Ability to adapt quickly with a commitment to growth and development; eagerness to learn the business and master new roles.
• Ability to work in a matrixed environment and build trusted relationships across a diverse group of stakeholders.

What sets you apart:

• Military Officers O-1 to O-4 with significant levels of leadership responsibility and top peer rankings during military service.
• 4 or more years of experience in business post-military.
• Master's Degree and/or Military Service Academy degree.
• Consulting background and experience working at a top tier consulting firm (e.g., McKinsey, BCG, Bain, etc.) OR other consulting firm, preferably in the Banking or Financial Services industry.
• Experience identifying business needs and leading strategic plans driven by qualitative/quantitative analysis and market insights.
• Advanced knowledge of data manipulation, data reporting/analysis tools and techniques.
• Demonstrated experience influencing business decisions and improve business results.
• Experience in data analysis/extraction, statistics, data management, analytics and/or data reporting.
• Demonstrated experience working with leadership teams to identify key opportunities to develop and enhance business strategy using quantitative and qualitative analytics.
• Advanced knowledge of identifying, documenting and analyzing business and/or data requirements.
• Experience gathering requirements and delivering reports for presentation to Sr. Leadership, Board of Directors, Committees, etc.
• Experience in creating automated reports and interactive visualizations using tools such as Python and Tableau.

What we offer:
Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $124,280 - $223,700.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.