Service Desk Analyst

We are seeking a skilled and customer-focused IT Service Desk Analyst to join a fast-paced technical support team.
This mid-level role is ideal for professionals with 3-5 years of experience in helpdesk or desktop support environments, particularly those who excel in phone and chat-based support. This is a full onsite position with no remote work, and offers the opportunity to convert to a full-time role based on performance.
Key Responsibilities:

• Diagnose and troubleshoot desktop application issues; provide timely and effective solutions.
• Deliver exceptional customer service via phone and chat, handling 30-40 interactions daily.
• Maintain and update incident status per service level agreements.
• Support PCs, laptops, mobile devices (iPhones/iPads), and tablets.
• Assist users with applications including Microsoft Office, ERP, CRM, VPN, Citrix, and MDM.
• Perform account management tasks such as password resets and permission updates.
• Utilize ITSM platforms (e.g., ServiceNow, Remedy, Cherwell) and remote support tools (SCCM, Software Center).
• Follow SOPs and leverage a knowledge base to resolve issues efficiently.
• Participate in monthly performance reviews and receive constructive feedback.

Required Qualifications:

• 2+ years in a service desk or customer service environment.
• 1+ year of technical support and chat support experience.
• Strong multitasking skills; ability to manage 2-3 concurrent chat sessions.
• Proficiency in Windows 10, Active Directory, SCCM, and MS Office.
• Experience with remote support tools and ticketing systems.
• Ability to type at least 40 WPM.
• Excellent verbal and written communication skills.
• Bachelor's or Associate's degree in Information Technology or related field.

Preferred Experience:

• Familiarity with MobileIron or similar MDM platforms.
• Background in retail tech support (e.g., Geek Squad) is a plus.
• Experience supporting Mac OS and mobile devices.

Additional Information:

• No face-to-face user interaction; all support is remote from the onsite location.
• Candidates must pass a lifetime background check, including fingerprinting.
• Training provided during a 2-week onboarding period.
• Strong potential for full-time conversion after 6 months based on performance.
• Only candidates with current or previous Service Desk experience will be considered. System Admin backgrounds will not be reviewed.

Pay and Benefits
The pay range for this position is $18.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Phoenix,AZ.
Application Deadline
This position is anticipated to close on Oct 3, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.