Overview
On Site
$20 - $30
Contract - Independent
Contract - W2
Contract - 12 Month(s)
Skills
Active Directory
CompTIA
Computer Hardware
Computer Networking
Customer Satisfaction
Customer Service
Documentation
End-user Computing
IT Service Management
ITIL
Laptop
Microsoft
Microsoft Certified Professional
Microsoft Office
Microsoft SCCM
Microsoft Windows
Mobile Devices
Onboarding
Operating Systems
Patch Management
Printers
Provisioning
Regulatory Compliance
Remote Support
SLA
ServiceNow
Technical Support
Videoconferencing
Virtual Private Network
Job Details
Job Description:
We are looking for a skilled and proactive Level 2 EUC Support Engineer to join our IT support team. In this role, you will be responsible for providing hands-on technical support to end users across desktops, laptops, mobile devices, and peripheral hardware, ensuring timely resolution of issues and maintaining a high level of customer satisfaction.
Responsibilities:
- Provide Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
- Troubleshoot hardware and software issues related to Windows, Mac, and common enterprise applications.
- Install, configure, and maintain operating systems, applications, and hardware components.
- Handle incident tickets and service requests within SLA using ITSM/ticketing tools.
- Assist in user onboarding/offboarding tasks including account setup, system configuration, and access provisioning.
- Perform routine patch management and endpoint compliance tasks.
- Coordinate with Level 1 and Level 3 support teams for escalation and resolution.
- Support remote users and VPN connectivity issues.
- Provide support for video conferencing systems, printers, scanners, and other workplace technology.
- Maintain accurate documentation of problems and resolutions.
- Participate in hardware refresh, software deployments, and IT rollout projects.
Requirements:
- 5+ years of experience in EUC/Desktop Support roles.
- Strong knowledge of Windows 10/11, Microsoft Office 365, Active Directory, and basic networking.
- Experience with tools such as SCCM, JAMF, ServiceNow, or similar.
- Excellent troubleshooting and customer service skills.
- Ability to work independently and communicate effectively with both technical and non-technical users.
- Relevant certifications (CompTIA A+, Microsoft MCP/MD-100, ITIL) are a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.