Our client is seeking a Scrum Master/Project Manager to work in the application development team. This position is responsible for leading and coaching a project team on a hybrid project methodology combining PMI Project Management best practices and agile practices/ principals to deliver high quality products and services for our external customers and internal customers. This position will facilitate the execution and delivery of well-defined software releases using the Hybrid framework, including project planning deliverables such as Project Charters, Stakeholder Analysis, Risk Assessment, Estimation, sprint planning, daily scrum, sprint review, sprint retrospectives and close out phase deliverables. This position will work with project teams, as well as internal and external stakeholders, to influence and drive decision making. This position will resolve team impediments with other scrum masters/ project managers, improving the effectiveness of the project management framework in the agency. This position will be responsible in maintaining a healthy product backlog, planning all releases of the system, and documenting system dependencies.

This position will work with and serve as a liaison between IT Teams, management and business units within the Agency and external vendors to identify and analyze opportunities for improving processes and business systems. This position will also help facilitate quality assurance tasks, UAT efforts and provide product customer support when needed.

Knowledge, Skills and Abilities Required:

• Strong written and verbal communication skills
• Demonstrates experience facilitating meetings and an understanding of facilitation techniques
• Ability to work in a team environment as well as independently within established guidelines
• Process a fundamental understanding of end-to-end customer experience integration and dependencies
• Experience writing user stories with clearly defined acceptance criteria
• Ability to facilitate UAT efforts
• Experience at refinement, story splitting, estimation, velocity, retrospectives, and other scrum techniques
• Experience in creating documentation such as project charter, risk analysis, stakeholder analysis and engagement, decision logs, project estimation and timelines, project status reports, road maps, project close out reports
• Experienced in leading CRM-focused projects, overseeing end-to-end implementation, optimization, and integration of CRM platforms to support business objectives.
• Skilled in managing stakeholder expectations, coordinating cross-functional teams, and leveraging CRM insights to inform strategy and improve customer experience.
• Ability to grasp technical concepts and communicate to developers in a .NET based development environment

NOTE: Candidate Must be a WI resident or willing to relocate to WI at candidates' expense. Remote with the potential requirement to come onsite when needed (once every couple of months).

Location: Madison, WI (remote within the State of WI)

Contract: 1 year

Skills Required:

• 2-5 years - Experience using Agile/Scrum Development Methodology
• 2-5 years - Experience in PMI- Project Management Methodology (Defining Scope, Stakeholder Analysis, RACI, Project Charter, Project Estimations, Risk Assessments, Budget tracking etc..)
• 2-5 years - Experience preparing business requirements and functional specifications
• 2-5 years - Ability to effectively refine and maintain a product backlog
• Experience writing user stories with clearly defined acceptance criteria
• Experience at refinement, story splitting, estimation, velocity, retrospectives, and other scrum techniques
• Experience in creating documentation such as project charter, risk analysis, stakeholder analysis and engagement, decision logs, project estimation and timelines, project status reports, road maps, project close out reports
• Experienced in leading CRM-focused projects, overseeing end-to-end implementation, optimization, and integration of CRM platforms to support business objectives.
• Skilled in managing stakeholder expectations, coordinating cross-functional teams, and leveraging CRM insights to inform strategy and improve customer experience.
• Experience using Microsoft Azure DevOps, or equivalent software, to manage user stories and sprint backlogs.
• Proficiency with leading CRM systems (Microsoft Dynamics 365) including configuration, data structures, workflows, and integrations.
• PMP or equivalent Certification
• Bachelor's Degree in a related field

Skills Desired A plus to have:

• Experience working with education software systems at school, district, or state levels.
• Knowledge of data warehousing and reporting
• Proficient in using Asana and Azure DevOps Boards to manage project timelines, assign and track tasks, monitor progress, and facilitate cross-functional team collaboration throughout the project lifecycle.

*** Rate depends on experience

*** Candidates authorized to work in the US are encouraged to apply. We can accept H1b, , TN, and other valid work visas for IT. However, we cannot accept OPT or CPT visas at this time.

*** Companies submitting candidates should only submit direct W2 employees for this position.

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