Dispatcher or 911 Operator

Overview

On Site
$20 - $22
Contract - W2
Contract - 12 Month(s)

Skills

911
Dispatcher
CCTV
Survilence camera
call center
customer service

Job Details

We are seeking a Transportation Technician 3 (TMC Tech III) to support the Transportation Management center in Nashville. This advanced technician role will operate in a traffic control room environment, monitoring roadways and managing incidents to ensure the safe and efficient movement of traffic.

This is a critical operations role involving real-time surveillance, system monitoring, and coordination with law enforcement and emergency responders.

Responsibilities:

  • Monitor roadways using CCTV, detection systems, and ITS (Intelligent Transportation Systems) tools.

  • Dispatch appropriate responders to scheduled and unscheduled traffic incidents.

  • Operate and maintain traffic management software and computer systems.

  • Communicate with multiple agencies to coordinate incident responses.

  • Maintain situational awareness and alertness during long shifts.

  • Report complex or critical issues to supervisory staff.

  • Work independently while adhering to established operational procedures.

Required Skills:

  • Previous experience in call center, dispatch, or control room operations (highly preferred).

  • Strong customer service and communication skills.

  • Ability to work in a fast-paced, team-oriented environment.

  • Comfortable using MS Office, MS Outlook, and basic computer systems.

  • Ability to multitask and stay calm under pressure.

  • Reliable, punctual, and committed to shift-based work.

Nice to Have:

  • Experience with traffic operations, 911 dispatch, fleet management, or public safety coordination.

  • Familiarity with traffic systems or government transportation agencies.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.