Business Analyst with Customer Experience (CX)

  • Carlsbad, CA
  • Posted 10 days ago | Updated 10 days ago

Overview

On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 1 Year(s)

Skills

Conflict Resolution
Business Intelligence
Cloud Computing
Collaboration
Communication
Material Requirements Planning
Enterprise Resource Planning
Functional Requirements
Management
Customer Experience
Data Flow
Data Quality
Databricks
Decision-making
Amazon Web Services
Analytical Skill
Analytics
Business Analysis
GitHub
Agile
KPI
Microsoft Power BI
Problem Solving
Reporting
SQL
Service Management
User Stories
Version Control
Visualization
Workflow

Job Details

Hi,

This is Sandeep from Radient.AI and please find the job description below which suits your profile and let us know your interest for this position

PP Num (Except USC) & LinkedIn Mandatory For Submission

Job Title: Business Analyst with Customer Experience (CX) and Service Domain processes

Client:

Implementation:

Duration: 6+ Months

Experience level: 12+ Experience

Location: Carlsbad , CA, USA (Onsite)

Project Overview

The UnifAId Data Platform Planning initiative focuses on transforming Customer Experience (CX) and Service Management by integrating data across enterprise systems (ERP, MRP, APS). The project aims to deliver a unified, data-driven ecosystem that enhances visibility, decision-making, and business efficiency.

Role Summary

We are looking for an experienced Business Analyst with a solid background in Customer Experience (CX) and Service Domain processes. The candidate will serve as a bridge between business and technical teams, ensuring seamless integration between ERP systems and enterprise data platforms, and enabling actionable insights through BI and analytics solutions.

Key Responsibilities

  • Analyze and document business requirements across CX, ERP, MRP, and APS systems.
  • Collaborate with stakeholders, architects, and data teams to define data flows, KPIs, and system integrations.
  • Develop and manage business requirement documents (BRD), functional requirement documents (FRD), and user stories.
  • Facilitate the integration of ERP data into enterprise platforms (Databricks, AWS).
  • Use SQL and Power BI to validate data and build visualizations for business reporting.
  • Support Agile ceremonies, prioritize backlogs, and ensure delivery alignment with business goals.
  • Communicate technical details effectively to non-technical stakeholders.
  • Promote best practices in data quality, governance, and reporting consistency.

Required Skills & Experience

  • Overall Experience: 7 10 years in Business Analysis, with 4 5 years of domain experience in Customer Experience (CX) and Service Management.
  • Proven experience with ERP systems (preferably MRP, APS) and integration projects.
  • 4 5 years of hands-on experience with SQL and Business Intelligence tools (Power BI preferred).
  • Exposure to cloud data platforms such as Databricks and AWS.
  • Strong analytical, problem-solving, and communication skills.
  • Proven ability to work in Agile environments and influence cross-functional teams without direct authority.

Preferred Skills

  • Working knowledge of GitHub for version control and collaboration.
  • Understanding of data pipelines, transformation workflows, and visualization best practices.
  • Familiarity with modern data architecturesand cloud-based analytics ecosystems.

Thanks & Regards,

Sandeep Siliveru,

Lead Recruiter

Radient.AI

: Our Solution. Your Success !

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