Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Application Lifecycle Management
Code Review
Communication
Continuous Delivery
Continuous Integration
DevOps
Mentorship
Microsoft
Microsoft Azure
Microsoft Dynamics
Routing
Technical Drafting
Job Details
Remote Role
Dynamics 365 Contact Center Solution Architect
12+ Months Contract
Position Type-C2C/W2
Exp Level- 14 Years
Req Skills- Microsoft Dynamics 365 Contact Center, Copilot Studio, Azure Communication Services
Top 3 Skills :
- Microsoft Dynamics 365 Contact Center
- Microsoft Copilot Studio
- Azure Communication Services
Job Description :
- Lead technical design sessions and own the implementation of D365 Contact Center solutions.
- Provide technical oversight on key components such as:
- Omnichannel for Customer Service
- Unified Routing, Workstreams
- Channel integration (voice, chat, social)
- Microsoft Copilot and Virtual Agents
- Collaborate with Solution Architects to design integrations with backend systems and external services.
- Guide and mentor development teams to deliver high-quality, reusable, and maintainable code.
- Review code and ensure alignment with best practices and enterprise standards.
- Troubleshoot complex technical issues and provide proactive resolutions.
- Contribute to DevOps processes including CI/CD pipelines and ALM best practices.
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