IT Application Support Technician , Factory Software

The Application Support Technician will provide essential support to the manufacturing floor, addressing various needs such as coordinating and delegating tasks, troubleshooting IT issues, maintaining printers, reviewing SOPs, processing data, and delivering tactical support for implementing changes.
The ideal candidate will be able to effectively lead and motivate the team, fostering strong, positive relationships to build a cohesive and successful group.
Please note that this position requires full-time onsite presence.

Responsibilities

• Work with multiple departments in high pressure urgent need scenarios
• Resolve issues swiftly and accurately, ensuring tasks are completed and prioritized effectively
• Diagnose and resolve technical issues related to applications, software, and systems promptly to minimize downtime
• Manage a heavy workload with a positive attitude
• Perform repetitive detailed assignments and data processing tasks
• Collaborate with multiple departments in high-pressure situations
• Act as the primary contact for incident management, coordinating the resolution of critical system issues
• Troubleshoot basic network, software, and hardware related problems
• Maintain comprehensive documentation of issues, solutions, and user guides to streamline future support processes
• Prioritize and resolve multiple tasks efficiently in urgent scenarios

Requirements

• Ability to quickly master new software and functionalities
• Experience troubleshooting basic network, software, and printing issues
• Familiarity with configuring and printing using ZPL language on Zebra printers is a plus
• Ability to remain composed in high-pressure, urgent situations while managing competing demands
• Strong knowledge of Windows OS and Microsoft enterprise environments
• A degree or progress toward a degree in Computer Science or Industrial Engineering is a plus
• Knowledge of SQL queries and Splunk queries is a plus
• Experience working with PLC, Ignition is a plus
• Flexibility to work weekends and any shift
• Ability to carry heavier work equipment and stand or walk for extended periods on the production floor while troubleshooting issues

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program