Overview
Remote
On Site
Hybrid
$CAD $120000 / year
Contract - W2
Contract - 1 day((s))
Skills
EPIC Analyst
Job Details
Job Description:
Responsibilities:
- System Configuration: Assist in configuring and customizing the Epic EHR solution to align with the organization's specific needs and clinical workflows.
- This may involve Epic reporting and interfaces as well.
- Monitor and resolve issues through incident management and service requests in ticketing systems.
- User Support: Provide frontline support to clinical staff and end-users of the Epic system, addressing inquiries, issues, and user training needs.
- Quality Assurance: Assist in maintaining data integrity within the Epic system by ensuring that appointment data is accurately captured and follows best practices.
- Implement quality control measures to verify the accuracy of data.
- Workflow Analysis: Collaborate with healthcare providers to analyze Epic workflows and identify areas for improvement.
- Work towards streamlining and optimizing Epic processes.
- Documentation: Maintain documentation of system configurations, changes, and issue resolutions.
- Ensure that documentation is readily available for reference and audits.
- Training: Provide training to clinical staff and end-users on how to effectively use the Epic system.
- Create training materials and conduct training sessions.
- Reporting and Analysis: Generate reports from the Epic system and analyze data to assess its performance and identify opportunities for improvement.
- Compliance and Regulatory Oversight: Ensure that Epic system usage complies with healthcare regulations and standards, including HIPAA and Meaningful Use (MIPS/MACRA).
- Collaboration: Collaborate with healthcare providers, administrators, and IT teams to understand their Epic needs and challenges, and work to address them.
- Issue Resolution: Assist in identifying and troubleshooting issues related to the Epic system, working with senior analysts or IT teams to resolve problems and maintain system stability.
- Provide on-call or after-hours support during major events, as needed.
- Participate in upgrades, regression testing, and monthly releases.
- Active Epic certification in at least one module is mandatory.
- Technical bachelor's degree or a degree in healthcare informatics, healthcare administration, or a related field.
- Familiarity with Epic EHR Solution and at least one other module is a plus.
- Basic understanding of clinical workflows and healthcare operations.
- Strong communication and interpersonal skills.
- Problem-solving and analytical abilities.
- Eagerness to learn and adapt to new technologies and EHR platforms.
- Knowledge of healthcare regulations and compliance, including HIPAA.
- Customer service orientation and a willingness to work closely with clinical staff.
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