Customer Service/Coordinator I

Overview

Hybrid
$18 - $19.7
Contract - W2
Contract - 05 Month(s)

Skills

Call Center
Customer Service
O365
SAP+
Bilingual+

Job Details

Immediate need for a talented Customer Service/Coordinator I. This is a 05+months contract opportunity with long-term potential and is located in Hanover, PA (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-78562

Pay Range: $18 - $19.70/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

  • Hours: 8:30 AM 4:30 PM, Monday to Friday
  • Remote: Monday & Friday
  • Onsite: Tuesday to Thursday
  • Saturday Coverage: Occasionally needed; not required
  • If needed, coverage will be offered to the team voluntarily
  • Overtime or flex time available for Saturday work
  • Department: IPT Support Center (Call Center)
  • Purpose: Provide support during vacation season and for upcoming projects (especially in FY26 Q1 & Q2)
  • Primary Function: Customer service via phone support
  • Call Volume: ~25 30 calls/day (team handles ~1200 calls/week)
  • Team Size: 9 members
  • Support Focus: Independent Distributor Partners (IDPs), project support, and vacation coverage
  • Handle inquiries via phone and email from IDPs, sales managers, and operations
  • Process orders and support IDP/plant setup changes
  • Manage plant closes, special orders, and audit reports
  • Resolve IDOC/interface errors and maintain shared inboxes
  • Support new system implementations and document processes
  • Provide guidance on SAP processes and assist with warehouse error reports
  • Maintain cross-functional relationships and uphold quality standards
  • Provide holiday and Saturday support as needed
  • Interview ProcessFormat: Onsite
  • Interviewers: Ashlee and another team lead

Key Requirements and Technology Experience:

  • Key Skills; Call Center, Customer Service, O365, SAP+, Bilingual+
  • Strong customer service orientation
  • Basic computer skills
  • Experience with SAP, ServiceNow, and Microsoft Office
  • Call center experience
  • Bilingual abilities (not required)
  • Experience in any industry is considered valuable

Our client is a leading Food processing Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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