Systems Administrator / Executive End User Support

Great opportunity to join a fast-growing North Dallas Healthcare Corporation with 30,000 professionals in more than 260 locations across 30 states.

Serve executive end users in resolving hardware and software issues by fielding telephone and email to diagnose problems and perform troubleshooting. Provide Tier 2 technical support to end-users for hardware, software, and network related problems in person or in coordination with field services personnel.

RESPONSIBILITIES

• Provide Tier 1 & 2 support for executives and their admins, including troubleshooting hardware, software, mobile devices, and collaboration tools.
• Deliver white-glove service with a focus on discretion, responsiveness, and minimal disruption.
• Manage and maintain executive laptops, tablets, smartphones, and peripherals.
• Ensure optimal configuration of productivity tools such as Office 365, Teams, OneDrive, and secure remote access.
• Triage and resolve escalated issues from the Help Desk.
• Coordinate with Tier 3 teams and field services to ensure timely resolution of executive-impacting incidents.
• Partner with other IT teams to support infrastructure projects, deployments, and executive office upgrades.
• Provide feedback on recurring issues and recommend improvements.

BACKGROUND

• Firm working knowledge of concepts, practices and procedures of systems support and ability to use in varied situations for Windows, Chrome, and mobile applications
• Solid ability to troubleshoot or diagnose problems and provide possible solutions
• Ability to use all office equipment and train end users
• Experience supporting executives including C-Suite
• Solid Understanding of many of the technologies and concepts below:
  • Microsoft Office Applications
  • Office365
  • One-Drive
  • Microsoft Teams
  • Windows 10 OS, Windows 11 OS a plus
  • Android OS, iOS
  • Active Directory
  • EntraID
  • Intune Auto-pilot
• Networking (TCP/IP, WINS, DNS, DHCP)
• ITIL Service Management through ServiceNow
• Single Sign on concepts
• MDM Solutions
• qualifications i.e. MCSA, MCSE, A+, Network+.
• IT Infrastructure Library (ITIL) v3 accreditation.
• Relevant and Current Operating Systems

RedRiver offers benefits including Major Medical, Dental, Vision, LTD and 401k. More positions @: RedRiver Systems is an Equal Opportunity Employer.