Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Able to Provide Sponsorship
Skills
Acceptance Testing
Amazon Web Services
Cisco UCCE
Collaboration
Database
Debugging
Genesys
Interactive Voice Response
Java
JavaScript
Python
Quality Assurance
Scripting
User Experience
Speech Recognition
Systems Architecture
Test Plans
Testing
Twilio
VoiceXML
Job Details
Role: IVR Developer with some testing exp
Location: Remote
Exp:12+
Job Description:
- Design and develop IVR call flows using platforms such as Genesys, Avaya, Cisco UCCE, Twilio, or Amazon Connect.
- Integrate IVR systems with backend databases, CRMs, and APIs.
- Develop scripts in languages such as VXML, JavaScript, Python, or Java.
- Test and debug call flows to ensure performance and user experience.
- Monitor IVR system performance and logs; optimize for reliability and efficiency.
- Work with speech recognition (ASR) and text-to-speech (TTS) technologies.
- Document code, call flows, and system architecture.
- Collaborate with QA teams for test planning and UAT.
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