Desktop Support Technician

At CompucomStaffing , you're more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

We have a new opportunity for a Desktop Support Technician who will join our client's team onsite to support with customer service, problem solve computer issues, provide hardware and application support, install software upgrades, and create and maintain documentation. This role will be expected to work Monday through Friday, 8:00am to 5:00pm, onsite in the Tuskegee, AL area.

Duties and Responsibilities :

• Provide personal support services
• Build rapport and obtain problem details from help desk customers
• Take incoming requests for help from end users through telephone calls, electronic requests, and work orders
• Take initiative and ownership of reported end-user problems
• Use diagnostic tools to identify root problems
• Once the issue is identified, process these incidents through an incident management system
• Support end users when they need technical support with desktops, laptops, tablets, workstation devices, mobile devices, printers, and software
• Diagnose and solve unique one-time problems
• Reimage systems and engage in computer networking
• Work with purchasing staff to buy replacement hardware and software as needed
• Complete hands-on fixes for desktops and laptops that include software installations and upgrades
• Perform file backups and configure new systems and applications
• After completing installations, test new computers according to established guidelines
• Record, track, and write notes for the help desk problem-solving process, including decision outcomes, actions taken, and final resolutions

Skills and Qualifications :

• Associate's degree preferred
• Minimum 2+ years of desktop support experience preferred
• Self-motivated individual with strong communication skills and a knack for problem-solving
• CompTIA A+ certification is encouraged but not required
• Experience being the primary contact on technical and service-related problems
• Familiarity with computer networks
• Experience with hardware repair
• Able to fix hardware failures on desktops and laptops
• Able to diagnose the root cause of mechanical failures using established procedures and deciding on effective resolutions is vital for deskside support
• Strong interpersonal skills - communicating in a polite and effective manner with both internal and external clients is essential
• Excellent time management - must be able to work independently and at a good pace in order to multitask and complete jobs successfully
• Writing skills - need strong writing skills to clearly respond to help desk tickets and emails
• Microsoft Office experience (Outlook, Excel, Word, and PowerPoint)
• Help desk ticket management software experience
• Windows 10 and MAC OS experience is required

Wage Range :
The rate for this position is between $20.25 - $31.90 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Benefits :
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

CompucomStaffing , a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit ;/strong> .

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