Overview
On Site
USD 40.00 - 45.00 per hour
Full Time
Skills
Jersey
Project Management
Performance Management
Preventive Maintenance
Technical Support
Issue Resolution
Service Desk
Microsoft Azure
Management
Effective Communication
Issue Tracking
Computer Hardware
Software Troubleshooting
Collaboration
Process Improvement
Training
Information Systems
Communication
Attention To Detail
Microsoft Windows
Operating Systems
Microsoft Windows Server
Microsoft Operating Systems
Active Directory
Group Policy
OS X
SMB
Server Message Block
Network
Microsoft Office
Finance
Accounting
Marketing
Legal
Customer Support
Online Training
Artificial Intelligence
Insurance
.NET
Job Details
Description
We are looking for a dedicated Senior IT Support Specialist to join our team in Cherry Hill, New Jersey. This is a second shift position 11:30AM - 8PM and there will be a 4 week probationary contractual period prior to converting to a perm employee. You will provide essential technical support and guidance to end-users, ensuring smooth operations and timely issue resolution. This role offers an opportunity to utilize your expertise in troubleshooting and system management while contributing to a collaborative team environment.
Responsibilities:
Respond promptly to incoming service desk tickets and resolve technical issues efficiently.
Troubleshoot and diagnose problems related to Windows and MS Azure environments.
Manage and maintain Active Directory accounts, ensuring accurate user permissions and access.
Provide clear and effective communication to end-users while addressing technical concerns.
Document and track issues and resolutions within the ticketing system for future reference.
Perform basic hardware and software troubleshooting to ensure seamless functionality.
Collaborate with team members to identify and implement process improvements.
Offer guidance and training to users on system functionalities and best practices.
Escalate complex issues to higher-level support when necessary.
Requirements
6+ years related work experience or BS in Information Systems or related field.
Must exhibit a clear, friendly, professional phone manner.
Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
Able to handle multiple assignments with attention to detail.
Microsoft Windows Desktop Operating Systems
Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.
Experience with Microsoft Office 365.
Must type a minimum of 40 words per minute.
Must be able to physically lift and move existing and new PC system components.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
We are looking for a dedicated Senior IT Support Specialist to join our team in Cherry Hill, New Jersey. This is a second shift position 11:30AM - 8PM and there will be a 4 week probationary contractual period prior to converting to a perm employee. You will provide essential technical support and guidance to end-users, ensuring smooth operations and timely issue resolution. This role offers an opportunity to utilize your expertise in troubleshooting and system management while contributing to a collaborative team environment.
Responsibilities:
Respond promptly to incoming service desk tickets and resolve technical issues efficiently.
Troubleshoot and diagnose problems related to Windows and MS Azure environments.
Manage and maintain Active Directory accounts, ensuring accurate user permissions and access.
Provide clear and effective communication to end-users while addressing technical concerns.
Document and track issues and resolutions within the ticketing system for future reference.
Perform basic hardware and software troubleshooting to ensure seamless functionality.
Collaborate with team members to identify and implement process improvements.
Offer guidance and training to users on system functionalities and best practices.
Escalate complex issues to higher-level support when necessary.
Requirements
6+ years related work experience or BS in Information Systems or related field.
Must exhibit a clear, friendly, professional phone manner.
Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
Able to handle multiple assignments with attention to detail.
Microsoft Windows Desktop Operating Systems
Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.
Experience with Microsoft Office 365.
Must type a minimum of 40 words per minute.
Must be able to physically lift and move existing and new PC system components.
Technology Doesn't Change the World, People Do.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.