IT Help Desk Technician

Overview

On Site
$0 - $0
Contract - W2

Skills

Microsoft 365
Entra ID/Azure Active Directory
Intune
Microsoft Teams Room systems
IP addressing
DNS
DHCP
switches
Wi-Fi

Job Details

One of our major clients is seeking a detail-oriented and customer-focused IT Help Desk Technician who excels at solving technical issues while providing exceptional support. In this role, you'll serve as both the first and second point of contact for technical assistance, supporting and enhancing the Microsoft 365 environment, secure file management systems (Egnyte), Microsoft Teams Rooms, and local network infrastructure. If you're passionate about helping others and enjoy applying your knowledge of modern technology to real-world problems, this position is a great fit for you.

This is a direct hire opportunity reporting onsite to Des Plaines, IL with occasional travel to Chicago and Barrington.

Qualifications

  • 3 5 years of experience in a Help Desk or IT support role, handling both Level 1 and Level 2 support issues
  • Excellent communication skills with a strong focus on customer service and user satisfaction
  • Proficient with Microsoft 365, Entra ID / Azure Active Directory, and Intune
  • Hands-on experience supporting Microsoft Teams Room systems
  • Solid foundational knowledge of networking concepts, including IP addressing, DNS, DHCP, switches, and Wi-Fi
  • Understanding of cybersecurity best practices, including endpoint protection, multi-factor authentication (MFA), secure access, and patch management
  • Experience supporting Egnyte or similar cloud-based file-sharing platforms
  • Familiarity with hybrid IT environments and VPN setup/configuration
  • Experience troubleshooting printers and peripheral devices
  • Proficient with remote support tools such as TeamViewer, Quick Assist, AnyDesk, and Ninja
  • Relevant certifications are a plus (e.g., CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator)
  • Previous experience working in hybrid or remote-first workplace settings
  • Ability to document procedures clearly and contribute to a centralized knowledge base
  • Experience working in the construction industry a plus
  • The candidate must have a car, as this position requires travel between location and the transportation of equipment
  • A valid driver s license and proof of vehicle insurance will be required
  • Legally authorized to work in the US without sponsorship
  • Must demonstrate a can-do attitude

We focus on candidates that display our ACE factor Attitude, Compassion, and Enthusiasm to deliver quality solutions with exceptional customer service.

Compensation Range:

$32-37/hr

What you get:

Our client is committed to providing a comprehensive, best-in-class benefits package that supports the physical, financial, and emotional well-being of their employees. Their offerings include:

  • Medical, dental, and vision insurance
  • Life and disability coverage
  • Generous 401(k) match
  • Student loan repayment assistance

In addition to paid holidays, vacation, and personal days, they also offer:

  • Fully paid medical and parental leave
  • Access to mental health services
  • Additional wellness resources and support
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.