Customer Service Representative-Remote (Bilingual: Spanish and English)

Job Title:
Customer Service Representative-Remote (Bilingual: Spanish and English)

Job Description

* MUST SPEAK BOTH SPANISH AND ENGLISH FLUENTLY *

DESCRIPCIN DEL TRABAJO

El Representante de Servicio al Cliente Remoto (Bilinge: Espaol e Ingls) trabaja desde casa e interacta con los clientes mediante llamadas entrantes y salientes o por internet. Este puesto proporciona soporte al cliente y resolucin de problemas y preguntas rutinarias sobre los productos o servicios del cliente. (Aceptamos solicitudes para este puesto de forma continua. Se anima a los veteranos militares a postularse).

UNA NUEVA CARRERA IMPULSADA POR TI

Buscas un cambio de carrera teletrabajando en una organizacin global con visin de futuro que fomenta una cultura inclusiva que prioriza a las personas y un autntico sentido de pertenencia? Te gustara unirte a una empresa que cada ao recibe premios como "Mejores Lugares para Trabajar del Mundo", "Empleados Ms Felices" y "Mejores Empresas para el Desarrollo Profesional"? Entonces, un puesto remoto de Representante de Servicio al Cliente en Concentrix es justo lo que necesitas!

Como Representante de Servicio al Cliente remoto, te unirs a un equipo diverso y orgnico, proveniente de ms de 70 pases, donde TODOS los miembros contribuyen y se apoyan mutuamente para el xito y el bienestar, unidos con orgullo como "innovadores". Juntos, ayudamos a las marcas ms reconocidas del mundo a mejorar sus negocios mediante experiencias de cliente excepcionales e innovacin tecnolgica. Y debido a nuestro continuo crecimiento, buscamos ms innovadores talentosos que se unan a nuestro propsito, personas tan apasionadas como nosotros por brindar experiencias de servicio al cliente excepcionales.

CRECIMIENTO PROFESIONAL Y DESARROLLO PERSONAL

Esta es una excelente oportunidad de teletrabajo que te permitir reimaginar una nueva trayectoria profesional y, al mismo tiempo, cultivar amistades para toda la vida. Te brindaremos toda la capacitacin, las tecnologas y el apoyo continuo que necesitas para alcanzar el xito. Adems, en Concentrix, existe un verdadero potencial de crecimiento profesional (y personal). De hecho, aproximadamente el 80 % de nuestros gerentes y lderes han sido ascendidos internamente! Por eso, ofrecemos una gama de programas GRATUITOS de Aprendizaje y Desarrollo de Liderazgo, diseados para guiarte hacia la carrera que siempre has soado.

LO QUE HARS EN ESTE ROL

Como representante de servicio al cliente que trabaja desde casa, usted:

• Brindar soporte al cliente entrante utilizando una gua de flujo de llamadas en el idioma preferido del cliente
• Ayudar a los clientes a resolver problemas tcnicos bsicos
• Rastrear, documentar y recuperar informacin en bases de datos
• Ofrecer productos y/o servicios adicionales
• Ofrecer experiencias expertas al cliente...con una sonrisa

SUS CALIFICACIONES

Sus habilidades, integridad, conocimiento y genuina compasin aportarn valor y xito en cada interaccin con el cliente. Otros requisitos para nuestro puesto de Representante de Servicio al Cliente (Remoto) incluyen:

• La capacidad de leer, escribir y hablar con fluidez tanto en espaol como en ingls.
• Ms de 1 ao de experiencia en atencin al cliente
• Disponibilidad abierta
• Un diploma de escuela secundaria o GED
• Un entorno tranquilo y sin distracciones para trabajar en su casa.
• Competencia en multitareas de ritmo rpido
• Afn por aprender nuevas tecnologas
• Slidas habilidades de navegacin informtica y conocimiento de PC.
• Una computadora de escritorio o porttil para completar las pruebas de PC e Internet; se puede proporcionar una computadora de trabajo segn el puesto ofrecido, pero no est garantizada (se discutir ms a fondo con un reclutador)
• Internet de alta velocidad (sin conexin inalmbrica/puntos de acceso ni satlite) y un telfono inteligente
• Debe residir en los Estados Unidos y tener una direccin estadounidense vlida para residir.

QU HAY PARA TI?

Una de las creencias culturales de nuestra empresa dice: "Defendemos a nuestra gente". Por eso, invertimos significativamente en nuestros innovadores, nuestra infraestructura y nuestras capacidades para garantizar el xito a largo plazo tanto de nuestros equipos como de nuestros clientes. Invertiremos en TI para impulsar tu trayectoria profesional y tu desarrollo personal. Los beneficios disponibles para los empleados estadounidenses elegibles en este puesto incluyen:

• El salario base para este puesto es de $15 a $18 por hora (el salario no ser inferior al salario mnimo vigente). Los salarios reales variarn segn el lugar de trabajo, las cualificaciones, las habilidades, la educacin, la experiencia y las competencias. Los beneficios disponibles para los empleados elegibles incluyen seguro mdico, dental y de la vista, programa integral de asistencia al empleado (PAE), plan de jubilacin 401(k), das libres y festivos remunerados, y das de capacitacin remunerados. Aceptamos solicitudes para este puesto de forma continua.
• Opcin de inscripcin a DailyPay para acceder al pago "anticipado" cuando lo desee
• Capacitacin pagada e incentivos basados en el desempeo
• Oportunidades lucrativas de bonificacin por recomendacin de empleados
• Oportunidades de networking empresarial con grupos organizados en los siguientes temas: Red de mujeres, profesionales negros, orgullo LGBTQ+, capacidad (discapacidades), neurodiversidad dinmica, mujeres en tecnologa, campeones de OneEarth y ms
• Programas de salud y bienestar con socios capacitados para ayudar a promover un yo saludable.
• Programas de mentora que apoyan su gratificante trayectoria profesional.
• Comodidad para trabajar desde casa
• Programas y eventos que apoyan la diversidad, la equidad y la inclusin, as como la ciudadana global, la sostenibilidad y el apoyo comunitario.

Celebraciones por el Da de Concentrix, el Da de agradecimiento a quienes cambian el juego, la Semana de servicio al cliente, el Da Mundial de la Limpieza, #MyOneEarthPromise y ms

REIMAGINA LA MEJOR VERSIN DE TI!

Si todo esto te parece el siguiente paso perfecto en tu trayectoria profesional, queremos saber de ti. Postula hoy mismo y descubre por qu ms de 440.000 personas innovadoras en todo el mundo consideran a Concentrix su "empleador predilecto".

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JOB DESCRIPTION

The Customer Service Representative -Remote (Bilingual: Spanish and English) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a "work from home" career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth" awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Representative , you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Representative working from home, you will:

• Provide inbound customer support using a call flow guide in the customer's preferred language
• Help customers resolve basic technical issues
• Track, document, and retrieve information in databases
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative (Remote) role include:

• The ability to read, write and speak fluently both Spanish and English
• 1+ year of customer service experience
• Open availability
• A high school diploma or GED
• A quiet, distraction-free environment to work from in your home
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Strong computer navigation skills and PC knowledge
• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter)
• High Speed internet (no wireless/hotspots or satellite) and a smartphone
• Must reside in the United States and have a valid U.S. address for residence

WHAT'S IN IT FOR YOU

One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $15-$18/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• DailyPay enrollment option to access pay "early," when you want it
• Paid training and performance-based incentives
• Lucrative employee referral bonus opportunities
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• Work-from-home convenience
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."

Location:
USA, OH, Work-at-Home

Language Requirements:

Time Type:
Full time

Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here .

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

- English

- Spanish

To request a reasonable accommodation please click here .

If you wish to review the Affirmative Action Plan, please click here .