EUC Technical Delivery Manager(Fulltime job) for Fort Worth, Texas (Day1 Onsite)

Overview

On Site
Full Time

Skills

Delivery Management
End User
Computing

Job Details

Fulltime job Opportunity

Job Role: EUC Technical Delivery Manager

Location: Fort Worth, Texas (Day1 Onsite)

Type: FTE only

Experience Level: 7-10 years of experience in IT Delivery Management, with a strong focus on End User Computing.

About the Role:

We are seeking a highly experienced and dynamic EUC Technical Delivery Manager to lead and manage the delivery of comprehensive end-user computing services and solutions. The ideal candidate will be responsible for ensuring high-quality service delivery, operational excellence, and continuous improvement across the EUC landscape. This role requires a strong blend of technical expertise, project management skills, leadership capabilities, and a customer-centric approach.

Key Responsibilities:

  • Service Delivery & Operations:
    • Oversee the end-to-end delivery of EUC services, including desktops, laptops, mobile devices, core applications, printers, virtual desktops (VDI), and related infrastructure.
    • Ensure that all services meet or exceed agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
    • Manage incident, problem, and change management processes for EUC environments, adhering to ITIL best practices.
    • Drive proactive monitoring, maintenance, and patching of EUC systems to ensure stability, security, and optimal performance.
    • Working knowledge of application packaging, Nexthink/Systrack, SCCM
    • Strong and hands on experience in reporting using ServiceNow, excel
    • Implement and manage asset lifecycle for EUC devices and software, including procurement, deployment, inventory, and disposal.
  • Project & Program Management:
    • Lead and manage technical projects related to EUC, such as OS upgrades, application rollouts, hardware refreshes, and new technology implementations.
    • Define project scope, objectives, deliverables, timelines, and resource requirements.
    • Report regularly on project status and performance to senior management and stakeholders.
  • Stakeholder & Vendor Management:
    • Act as the primary point of contact for clients, internal stakeholders, and external managed service providers/vendors regarding EUC service delivery.
    • Build and maintain strong relationships, managing expectations and ensuring high levels of customer satisfaction.
  • Team Leadership & Development:
    • Lead, mentor, and motivate a team of EUC engineers and support staff, fostering a collaborative and high-performing environment.
    • Provide technical guidance, support, and professional development opportunities to team members.

Thanks &Regards

Rahul Sharma | Talent Acquisition Specialist
Amaze Systems Inc

E: |

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

About Amaze Systems Inc