Support Engineer

RESPONSIBILITIES:
Kforce has an enterprise client that is seeking a Support Engineer in Seattle, WA. This position is responsible for the manual process of releasing mobile shopping apps. You will be responsible for weekly beta releases on Android and iOS which is used for all mobile developers as a pre-step to launching features and experiences in production.

Responsibilities:
* Working with teams to test and sign-off on the release in a timely fashion
* Creating release plans with accurate details
* Writing email release updates to developer teams
* QA testing manual and automated testing (25% of the job is task work, and as for automation about 50/50 automated and 50% manual)

Day to Day Rhythm:
* This team handles about 2.5 mobile beta releases a week (One IOS one Android)
* Troubleshoot pipelines
* Handle crashes that have been detected and escalate
* Troubleshoot why automated tests failed
* Check quality of the release to ensure it works
* Help route issues from the beta users (Manual process using tickets)
* Will support SOP updates of the internal Wiki (Beta newsletter updates)

REQUIREMENTS:
* 4+ years of developer support experience with excellent attention to detail and organizational skills
* 4+ years in Java JavaScript, Full Stack Mobile
* Must have Manual QA Test Execution experience
* Excellent verbal and written communication skills
* Self-motivated with the ability to work independently with minimal supervision
* Ability to maintain Customer Focus, stay motivated and be proactive
* Insist on the highest standards from self and others
* Experience working in Linux environment preferred
* Experience troubleshooting and debugging technical systems preferred

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.