Business Analyst

BA Analyst

Grand Rapids, MI

06 months CTH

Insurance experience is a must (multiple lines, workers comp, general liability, commercial auto)

• Integration Identify and assess the various business applications, 3rd party service providers and workflows utilized by partners and collaborate with various IT silos that leads to a mature and efficient run state.
• Training work with Success coaches to help develop training materials and job aids.
• Line of Business Support Understand business and revenue model end-to-end, which includes system alignment and optimization, both current and post integration run state.
• Risk Management Work with Cyber security to analyze current risk state and assist to optimize risk management including vendor approval state.
• Service Management Work with ITSM to analyze current ITSM service levels and work to optimize as various waves of integration occur.
• Financial Management Analyze current financial run state and measure against integration ROI.
• Identify business applications used by the partners and how they integrate with Acrisure s various IT offerings.
• Identify service provider vendors used by partners and their IT requirements for continued successful execution of their services after a migration event.
• Review Governance Risk Compliance (GRC) approval status of applications and vendors and assist with early vendor approval process.
• Understand the requirements and dependencies of the business applications.
• Create documentations and communicate the requirements and dependencies to IT teams.
• Help with maintenance and creation of SOPs and run books.
• Develop and maintain ROI s for integration in Financial, Risk and Service Management.
• Collaborate with potential stakeholders to identify specific needs and direct market analysis to determine viability and return on investment projections.
• Manage risks and issues and taking corrective measurements.
• Coordinate the projects and their interdependencies.
• Understanding of the Insurance business operations, Claims administration, and revenue cycle.
• Familiarity with the business application and vendors utilized in the insurance business. This includes CMS, rating programs and ancillary products.
• Ability to elicit technical requirements and lead discovery sessions geared to uncovering essential details surrounding business processes.
• Identifying means and methods of enhancing the productivity and efficiency of business workflows.
• Excellent written and verbal communication, responsiveness, and active listening skills. Successfully translates technical terminology to language that is easily understood and applicable to business priorities.
• Adaptable to new tools and resources. Experience collaborating using M365.
• Strong critical thinking and problem-solving skills. Adaptable.
• Ability to organize and manage multiple priorities, adjusting as needed
• Bachelor s Degree with an Information Technology emphasis strongly preferred.
• 5+ years of Technology experience within a complex IT environment with 3+ years of project management experience.
• Experience applying project management best practices, integration or stack rationalization with design-thinking approaches.
• Experience using key performance indicators, metrics and data/predictive analytics to support planning, decision-making and continuous improvement efforts.
• Experience implementing technology stacks: Microsoft, Google Cloud Platform, Amazon, Line of Business and ERP (Workday, ADP, SAP, Deltek, Oracle, NetSuite, etc).