Overview
On Site
$$25 / hr
Contract - W2
Contract - 1 day((s))
Skills
Desktop Support Technician
Job Details
Job Description:
- Troubleshooting and Problem Solving.
- Diagnose and resolve computer hardware, software and network issues for users
- Hardware and Software Support.
- Install, configure and maintain desktop devices, operating systems and applications
- Update Firmware, BIOS and drivers.
- Vendor coordination for h/w, software issues and share logs.
- Software Deployment.
- Distribute and deploy software updates, patches and new applications to end users
- Incident Management.
- Respond to user requests and incidents, track issues and ensure timely resolution
- Security.
- Implement and maintain security measures to protect end-user devices and data
- Documentation.
- Maintain and update documentation for procedures, troubleshooting steps and system configurations.
- Communication.
- Communicate effectively with users, providing clear and concise technical support
- Project Support.
- Assist with IT projects including planning, implementation and testing
- Continuous Improvement.
- Identify and implement process improvements to enhance end-user experience and efficiency.
- Travel.
- Travel from one site to another in same geography for device deployment
- Inventory Management.
- Maintain desktop h/w inventory.
- Maintain spare h/w inventory.
- Parts received and return.
- Coordination with Logistics team.
- Due to the nature of the job the candidate should be able to lift 50 pounds with assistance.
- Year of Experience.
- Minimum 4+ yrs. of experience.
- Technical Skills.
- Strong understanding of computer hardware, software, operating system (Windows) and networking.
- Problem-Solving.
- Ability to diagnose and resolve technical issues efficiently and effectively
- Excellent interpersonal and communication skills to interact with users and explain technical concepts.
- Troubleshooting.
- Experience with troubleshooting tools and techniques.
- Documentation.
- Ability to create and maintain clear and accurate documentation.
- Security Awareness.
- Understanding of security principles and best practices.
- Software Deployment.
- Experience with software deployment tools (SCCM).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.