Lead Help Desk Specialist

  • Fort Lauderdale, FL
  • Posted 48 days ago | Updated 8 hours ago

Overview

On Site
Full Time

Skills

Adobe Creative Cloud
IT service management
Help desk
Technical Support
Customer satisfaction
TCP/IP
Google Cloud Platform
Microsoft Office
Antivirus
Endpoint protection
Information Technology
Computer science
Microsoft Windows Server
Active Directory
Effective communication
Quality control
Network+
Security+
Leadership
Pivotal
Operations
Mentorship
Computer networking
Dragon NaturallySpeaking
DHCP
Virtual private network
Firewall
Routers
Switches
Network
Management
Cloud computing
Amazon Web Services
Microsoft Azure
Cyber security
Computer hardware
Laptop
Printers
Scripting
Windows PowerShell
Bash
Python
Automation
Communication
MSP
ITIL
Microsoft
OS X
Linux
Zendesk
ServiceNow
CompTIA
Insurance
Scheduling

Job Details

Job Description
Lead Help Desk Specialist

SNI Technology is working with a rapidly growing IT Consultant company dedicated to providing innovative IT solutions to our clients
They specialize in delivering top-notch support and technology services to businesses of all sizes, ensuring optimal performance and security.

As a Help Desk Specialist Lead, you will play a pivotal role in the team's success, providing technical support, leading help desk operations, and ensuring the smooth functioning of our clients' IT environments.

Key Responsibilities:
  • Lead and mentor a team of 5+ help desk specialists in providing technical support to clients
  • Handle escalated technical issues, troubleshoot complex problems, and ensure timely resolution and client satisfaction
  • Utilize your knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP), VPNs, firewalls, routers, and switches to troubleshoot network-related issues
  • Manage cloud platforms such as AWS, Azure, Google Cloud, and cloud-based services (Office 365, Google Workspace) for clients
  • Implement Desktop Protocol solutions and ensure cybersecurity measures, including antivirus software, endpoint protection, and adherence to security best practices
  • Troubleshoot hardware components (desktops, laptops, printers) and software applications (Microsoft Office Suite, Adobe Creative Cloud, etc.)
  • Develop and implement basic scripts (PowerShell, Bash, Python) for automation and efficiency
Qualifications and Skills:
  • Exceptional communication skills, adept at guiding non-technical users through application and software usage
  • Bachelor's degree in information technology, Computer Science, or related field
  • Proven experience in an MSP environment, with strong familiarity with ITIL practices
  • Proficient in managing Microsoft environments, including Windows Server and Active Directory, as well as experience with macOS, Linux, and IT service management platforms (Zendesk, ServiceNow)
  • Strong grasp of networking concepts, cloud platforms, and cybersecurity principles
  • Require troubleshooting skills equivalent to those of a Level 3 technician, particularly in diagnosing and resolving hardware and software issues
  • You will assist the IT Manager in prioritizing daily tasks, escalating issues, maintaining effective communication with clients and stakeholders, and occasionally visiting clients on-site to ensure quality control
  • Certifications such as CompTIA A+, Network+, Security+ are highly desirable
Benefits:
  • Competitive salary (based on experience)
  • Opportunities for professional growth and development
  • Collaborative and innovative work environment
  • Health, Dental, Vison insurance
  • PTO & Paid Holidays
  • Work-life balance initiatives and flexible scheduling options
*Some travel to client locations is required - (West Palm, Ft
Lauderdale, Miami)*

We welcome applicants who may not meet all the listed requirements to still apply

Job Requirements

About SNI Technology