Overview
Remote
$20 - $30
Contract - W2
Contract - Independent
Contract - 12 Month(s)
No Travel Required
Skills
Help Desk
Support
Mac OS
Windows
Service Now
Jira
Job Details
Responsibilities:
- Address user inquiries and requests through phone, email, or chat, providing timely and accurate technical support.
- Diagnose and resolve software application issues.
- Escalate unresolved issues to the development team.
- Maintain detailed records of user interactions, problems, and resolutions in the help desk system.
- Provide basic training to users on software applications and systems.
- Ensure follow-up on open issues and communicate status updates to users.
Requirements:
- Proven experience in a help desk support or technical support role.
- Proficiency in Windows and Mac OS, Microsoft Office Suite, Jira and Service Now.
- Strong analytical skills and the ability to solve technical problems effectively.
- Excellent customer service skills with friendly and professional demeanor.
- Strong written and verbal communication skills to interact with users and team members.
- Associate or Bachelor s in Information Technology, Computer Science. Additional technical certifications or degrees are a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.