Overview
On Site
Accepts corp to corp applications
Skills
Agile
Scrum
Kanban
Artificial Intelligence
Interactive Voice Response
Routing
Customer Experience
Operational Efficiency
Management
Roadmaps
Job Details
The Technical Product Owner leads Agile teams (Scrum/Kanban) focused on Contact Center Technology platforms such as AI Chat, IVR, Routing, and CTI. The role drives the development and execution of enterprise-wide initiatives to enhance customer experience and operational efficiency. Responsibilities include managing product roadmaps, collaborating with cross-functional teams, and ensuring alignment with strategic business goals
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