Overview
Skills
Job Details
Work Format
Full-time, C2C
Project description
As a Email Threat Prevention Support Engineer, you will be at the forefront of ensuring our customers receive exceptional technical support and assistance with our email security solutions. You will play a vital role in resolving technical issues, optimizing product performance, and delivering outstanding customer service. This position requires a deep understanding of email security technologies, strong troubleshooting skills, and a passion for helping customers succeed.
Responsibilities
Email Security Implementation
o Architect and deploy Email Security solutions, including ETP configurations, policy creation and integration with on-prem CM and Splunk.
o Configure multi-layered detection techniques, such as advanced URL defense, attachment detonation, and deferred phishing detection.
Threat Detection and Response
o Monitor inbound email traffic for any rejections, queuing.
o Investigate and respond to incidents related to false positives, quarantines, email delay and riskware blocks.
o Diagnose and troubleshoot technical issues related to email security incidents and product functionality.
Security Audit and Compliance
o Implement necessary remediation measures to enhance email security.
o Stay updated on industry best practices and emerging threats.
o Coordinate with vendor to remediate any vulnerabilities identified.
Collaboration
o Collaborate with customers and internal teams to identify solutions and implement best practices.
o Document technical solutions, FAQs, and troubleshooting guides for internal and external use.
o Work closely with SOC, EIS, and Groupware team to enhance threat detection capabilities.
o Develop and deliver product demonstrations, training sessions, and knowledge transfer sessions for customers.
Skills
Must have
o Strong problem-solving abilities and attention to detail.
o Excellent communication skills for collaborating with cross-functional teams.
o Knowledge of cloud architectures and on-premise NX/EX infrastructures.
o In-depth knowledge of email protocols (SMTP, POP3, IMAP) and email security technologies.
o Proficiency in configuring and managing ETP or on-prem EX policies.
o Ability to work independently and collaborate effectively in a team environment.
o Proficiency in Linux/Unix operating systems.
o Hands-on experience with any Email Security and Network Security products.
o Ability to adapt to evolving threat landscapes and implement effective security measures.
o Hands-on experience with other Trellix products such as NX, FX, CM and MVX is a plus.
Nice to have
Good communication skills