Overview
Remote
Contract - W2
Skills
Life Insurance
Service Level
Computer Hardware
CPU
PCI Express
FPGA
SNMP
Issue Tracking
Database
Root Cause Analysis
Physical Layer
Testing
Debugging
Auditing
Instructional Design
E-learning
Process Improvement
Computer Science
Electrical Engineering
Analytical Skill
VMware ESXi
Microsoft Operating Systems
Microsoft Windows Server
BIOS
BMC
IPMI
Adapter
Firmware
Computer Networking
Communication
English
Linux
Scripting
Taxes
Insurance
Law
Management Consulting
Finance
Regulatory Compliance
Job Details
Description:
Our client, a multinational IT service and consulting corporation, has an excellent opportunity for a Level 3 Support Engineer to work on a 12-month contract opportunity. Work will be fully remote within the 48 contiguous United States.
As part of our Support Group, you will join an expert support team dedicated to top priority customers (hyperscalers and OEMs). This team is part of our Hyperscalers lab and works closely with our local engineering group designing these solutions. The main tasks include:
This position is open to W2 consultants only. We offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $60-70/hr W2
Responsibilities:
Experience Requirements:
Additional Qualifications
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact
About Eliassen Group:
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Our client, a multinational IT service and consulting corporation, has an excellent opportunity for a Level 3 Support Engineer to work on a 12-month contract opportunity. Work will be fully remote within the 48 contiguous United States.
As part of our Support Group, you will join an expert support team dedicated to top priority customers (hyperscalers and OEMs). This team is part of our Hyperscalers lab and works closely with our local engineering group designing these solutions. The main tasks include:
This position is open to W2 consultants only. We offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $60-70/hr W2
Responsibilities:
- Troubleshoot and investigate complex incidents with remote take over and responsibility for service level compliance as well as technical escalations. This troubleshooting can involve:
- Hardware aspects (motherboard, Intel CPU, Atos Node Controllers or Interconnect, peripherals such as disk arrays or PCIe adapters, etc.)
- Firmware aspects (BIOS, BMC, FPGA, Redfish, IPMI, SYSLOG, SNMP, etc.)
- Software aspects (OS drivers, Kernel, etc.)
- Interface with the customer, level 1 support and engineering through the ticketing system
- Present high priority tickets progress status to customers
- Coordinate, coach and train support and field engineers
- Document known errors, standard solutions and workarounds in a knowledge database. Communicate the root cause analysis as well as provide information to the L1 support teams
- Help designing, testing and/or developing debug and audit tools
- Create, maintain and further develop training documentation, e-learning and webinars
- Participate in the support process improvement
Experience Requirements:
- Bachelor's or Master's in Computer Science or Electrical Engineering recommended (or equivalent experience)
- Extensive troubleshooting experience in the IT environment
- Very good analytical skills and methodology
- Strong knowledge of:
- Server architectures (Intel architecture, motherboards functionalities, etc.)
- Administration of some OS's: Linux, VMware ESXi, Windows Server
- Firmware functionalities (BIOS, BMC, Redfish, IPMI, adapters firmware, etc.)
- OS level drivers
- Networking concepts
- Familiarity with data center infrastructure
- Very good communication skills in English
Additional Qualifications
- Optional: Linux scripting capabilities
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact
About Eliassen Group:
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.