Overview
Skills
Job Details
| Duties: | Responsibility Summary Conduct and lead research analysis to extract service data and behavioral patterns to create meaningful insights, design principles, and design opportunities Identify, consult, and lead stakeholders through service design workshops using facilitation tools Independently scope Service Design activities and deliverables as part of a multi-disciplinary design team to determine appropriate altitude, methodology, detailed tasks, and resources needed Create high-fidelity service prototypes including a variety of maps (stakeholder, ecosystem, blueprint, journey) Apply strong business and financial services acumen to design work (through application of human-centered frameworks, prototypes, workshop facilitation, concepting) Demonstrate strategic maturity to make decisions within work and connect processes, actions, or activities across areas of the business. Work closely with researchers, visual and user experience designers contributing to the improvement of the design quality and final user experience. Effectively communicate verbally and through visual presentations to senior level leaders to present strategic opportunities, align to firm strategy/goals/objectives, define business cases, and develop strategic roadmaps that clearly articulate the journey toward an ideal client experience. |
| Skills: | Adobe Creative Suite skills desired, visual storytelling, process design, system thinking, service blueprinting. 6+ years of progressive design experience |
| Education: | Bachelor s degree in a field of Design, HCI, or Engineering or equivalent discipline |