Overview
On Site
$40,000 - $54,000
Full Time
Skills
Active Directory
Backup
Collaboration
Communication
CompTIA
Computer Hardware
Computer Science
DNS
DHCP
IT Service Management
Laptop
Microsoft SCCM
Microsoft Windows
Microsoft Office
OS X
Printers
Servers
TCP/IP
System Imaging
Virtual Private Network
ServiceNow
Remote Support
Technical Support
Information Technology
Help Desk
IT Operations
Identity Management
Inventory
Job Details
About the Role
We are seeking a skilled and customer-focused Desktop Support Engineer to join our IT team. The ideal candidate will provide end-user support, ensure system reliability, and maintain high standards of IT operations across hardware, software, and network components. You will play a key role in supporting day-to-day IT functions, troubleshooting complex technical issues, and ensuring seamless productivity for all users.
Key Responsibilities
- Provide deskside and remote technical support for desktops, laptops, printers, and other peripherals.
- Perform OS installations, upgrades, and troubleshooting for Windows and Mac environments.
- Manage software deployments, patching, and updates using SCCM, Intune, or Ivanti.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Support Active Directory, user account management, and access permissions.
- Configure and maintain VPN, DHCP, DNS, and TCP/IP settings for seamless network operations.
- Assist in system imaging, migration, and data backup/recovery.
- Provide support for mobile devices and MDM platforms such as Microsoft Intune.
- Collaborate with other IT teams to escalate and resolve advanced technical issues.
- Maintain accurate records of incidents and resolutions using ServiceNow or other ITSM tools.
- Manage IT assets and ensure inventory accuracy and compliance with company standards.
Technical Skills
- Desktop and Deskside Support
- Windows OS, macOS, and Microsoft Office Suite
- SCCM / Intune / Ivanti
- Active Directory, DHCP, DNS, and VPN
- Mobile Device Management (MDM)
- ServiceNow / Help Desk Systems
- Troubleshooting and Root Cause Analysis
- Hardware and Peripheral Setup (Printers, Laptops, Desktops, Servers)
- Backup and Data Recovery Solutions
- Software Installation & Operational Testing
Qualifications
- Bachelor s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- 2 5 years of experience in desktop or IT support roles.
- Strong troubleshooting and communication skills.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Relevant certifications (CompTIA A+, Microsoft Certified: Modern Desktop Administrator, etc.) are a plus.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.