ECM Developer

• Description/Overview

You will be providing ongoing support of agency-wide initiatives and efforts as part of our Enterprise Content Management strategy.

The ECM Solutions Developer role will work within, as well as cross-functionally, with developers, analysts, architects, and key stakeholders in supporting and developing
technology solutions that address business problems. Under limited supervision, performs business process analysis and provides support for OnBase systems. Serves as a
liaison between the Enterprise Content Team and end users.

• Examples of Work
  • Serves as first responder to OnBase service and support tickets.
  • Work with end users and developers to determine ticket resolution.
  • Analyze internal business processes to ensure efficient support ticket resolution.
  • Provide technical instruction/assistance on how to use OnBase applications.
  • Investigate reported system malfunctions/issues.
  • Provide training to end users.
  • Position Qualifications
    Two or more (2+) years experience in Business Application Design and Development type role required
    Two or more (2+) years experience working with OnBase Enterprise Content Management; working knowledge of ECM technologies, strategies, data structures, and the use of the data stored within them required
    Two or more (2+) years experience building complex solutions using Hyland OnBase ECM Content Platform modules: OnBase Configuration, WorkView, Workflow, Document Composition, Unity scripts and Unity API
    BA degree in Computer Science, Information Systems, or equivalent work experience in Information Technology roles
    Demonstrated knowledge of OnBase module capabilities and how to properly extend OnBase's functionality
    Experience with Microsoft stack (e.g., SQL Server, Windows Client, Windows Server and IIS platforms) required; prior experience in System or Application Administration preferred
    Experience using Microsoft Visual Studio and C#, particularly in conjunction with OnBase Unity API modules and OnBase Unity scripts
    Develop applications in line with business requirements using Agile methodologies
    Experience deploying, documenting, and administering an OnBase implementation
• Knowledge, Skills and Abilities
  • Knowledge of: OnBase system design and analysis; computers and electronics; basic arithmetic; needs assessment techniques; quality service standards; alternative delivery systems; customer satisfaction evaluation techniques; information requirements analysis; specification development and writing; principles and processes involved in business and organization planning, coordination, and execution; design techniques, principles, tools, and instruments; instructional methods and training techniques.
  • Skill in: facilitation to solve problems; using math to solve problems; information gathering; conveying users perspective to technical people in technical language and technical perspective to users in non-technical language; using logic and analysis to identify the strengths and weaknesses of different approaches; identifying the nature of problems; conducting tests to determine whether equipment, software, or procedures are operating as expected; reading comprehension; active listening; reorganizing information to get a better approach to problems or tasks; coordinating work activities of others, assigning work to others, preparing project/work plan, and monitoring work progress.
  • Ability to: communicate information to others; prepare reports; give presentations, recognize and identify problems; combine separate pieces of information , or specific answers to problems, to form general rules or conclusions; apply general rules to specific problems to come up with logical answers; correctly follow a given rule or set of rules in order to arrange things or actions in a certain order; combine and organize different pieces of information into a meaningful pattern; analyze data or information; obtain information needed to do the job; think logically; evaluate information against a set of standards and verify that it is correct; document/record information; organize, plan and prioritize work.
  • Education and Certifications
    Bachelor s degree in computer science, Information Systems, Business Administration, or a related field (or equivalent experience)
    Preferred Certifications, but not required:
    OnBase Certified System Administrator (OCSA)
    OnBase Certified Workflow Administrator (OCWA)
    OnBase Certified Advanced System Administrator (OCASA)