Overview
On Site
Full Time
Skills
Customer Master Data
Pivotal
Regulatory Compliance
Marketing
Onboarding
Customer Experience
Business Strategy
Innovation
Emerging Technologies
Finance
Training
Evaluation
Professional Development
Strategic Management
Process Improvement
Quality Management
Storage
Management
Data Analysis
Issue Resolution
Data Governance
Policies and Procedures
Data Management
Data Validation
Reporting
Technical Writing
Risk Management
Data Warehouse
SaaS
Banking
Financial Services
Master Data Management
Mobile Device Management
Data Modeling
Financial Software
Team Leadership
Job Details
Overview
At FCB, we are modernizing the way customer data powers our business. As part of this transformation, we are seeking an experienced Director, Customer Master Data Management (MDM) to lead the strategy, implementation, and delivery of our enterprise Customer MDM capabilities across the bank.
Responsibilities
The Director of Customer MDM will drive the design and execution of a modern, SaaS-based Customer MDM platform that enables a single, trusted, and connected view of our customers. This role will be pivotal in advancing FCB's customer data strategy across finance, compliance, marketing, onboarding, and customer experience functions.
Qualifications
Bachelor's Degree and 10 years of experience in Risk Management including Enterprise Data Warehouse OR High School Diploma or GED and 14 years of experience in Risk Management including Enterprise Data Warehouse
Key Qualifications
The ideal candidate brings a strategic mindset, strong execution discipline, and the ability to translate business objectives into actionable data capabilities that advance FCB's customer and enterprise goals.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
At FCB, we are modernizing the way customer data powers our business. As part of this transformation, we are seeking an experienced Director, Customer Master Data Management (MDM) to lead the strategy, implementation, and delivery of our enterprise Customer MDM capabilities across the bank.
Responsibilities
The Director of Customer MDM will drive the design and execution of a modern, SaaS-based Customer MDM platform that enables a single, trusted, and connected view of our customers. This role will be pivotal in advancing FCB's customer data strategy across finance, compliance, marketing, onboarding, and customer experience functions.
- Business Strategy - Partners with senior leaders to identify and determine areas of innovation, process improvement and data management strategies that develop and enhance the Bank's capabilities. Serves as an expert data resource to other management, associates, and project teams. Maintains a strong knowledge of current and emerging technologies or trends impacting the financial service industry.
- Managerial Functions - Manages and guides direct reports ensuring accuracy of work, process improvements and efficiencies. Establishes and monitors expectations to achieve company and department goals. Manages the performance, training, and evaluation of assigned staff. Maximizes team achievements by providing professional development.
- Data Enhancement - Provides strategic direction and oversight to projects and process improvements that enhance the quality, management, and storage of enterprise data. Directs a team of lower-level management and associates that facilitate initiatives and data management and improve profiling, exception reporting, data analysis, and issue resolution. Delegates work tasks and makes adjustments as needed to ensure the appropriate data governance.
- Business Support - Creates, implements, and ensures execution of data policies and procedures to be used both within the department and enterprise-wide. Facilitates feedback from leaders to identify potential initiatives and areas of improvement within data management. Drives data validation and reporting to ensure the quality and completeness of data prior to business use. Directs the creation and maintenance of technical documentation for the Enterprise Data Warehouse. Makes modifications as necessary to Enterprise Data Warehouse processes to enhance efficiencies.
Qualifications
Bachelor's Degree and 10 years of experience in Risk Management including Enterprise Data Warehouse OR High School Diploma or GED and 14 years of experience in Risk Management including Enterprise Data Warehouse
Key Qualifications
- Proven experience implementing SaaS-based MDM solutions within large, complex banking or financial services organizations
- Deep expertise in delivering end-to-end Customer MDM capabilities - from data modeling and integration to governance and operationalization
- Strong understanding of commercial and consumer financial systems and processes that feed and depend on enterprise customer data
- Demonstrated success leading teams of product owners and business analysts, and collaborating effectively with engineering, data, and business stakeholders to deliver enterprise-scale solutions
The ideal candidate brings a strategic mindset, strong execution discipline, and the ability to translate business objectives into actionable data capabilities that advance FCB's customer and enterprise goals.
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at
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