sharepoint desk support

Overview

Remote
$45+
Contract - Independent
Contract - 6 Month(s)

Skills

sharepoint

Job Details

Position Overview

The SharePoint Desk Support Specialist is responsible for day-to-day support, maintenance, and optimization of the company s SharePoint environment. This role ensures seamless functionality of SharePoint sites, workflows, permissions, and integrations that enable efficient information sharing and collaboration across the organization.

This individual will act as the first line of defense for SharePoint-related user issues, requests, and escalations, providing both technical resolution and business process guidance.

Key Responsibilities

< data-start="1068" data-end="1096">Operational Support</>

  • Provide Tier 1 2 support for SharePoint Online and on-prem environments, troubleshooting user access, site permissions, and document library issues.

  • Manage and track support tickets through ITSM tools (e.g., ServiceNow, Jira, or Freshservice).

  • Identify recurring issues, document root causes, and recommend long-term fixes.

  • Maintain knowledge base articles and user guides to reduce repeat incidents.

< data-start="1515" data-end="1552">Administration & Maintenance</>

  • Assist in managing SharePoint permissions, groups, and security settings to ensure compliance and data integrity.

  • Monitor system performance, conduct routine audits, and escalate anomalies to system admins or IT leadership.

  • Support deployment of updates, patches, and enhancements in coordination with IT infrastructure teams.

  • Perform site configuration tasks such as creating lists, libraries, views, and workflows under guidance from the SharePoint Administrator.

< data-start="2036" data-end="2071">User Enablement & Training</>

  • Partner with business units to understand collaboration needs and configure SharePoint solutions that enhance productivity.

  • Provide user onboarding, training, and how-to sessions for SharePoint tools, Teams integration, and document management best practices.

  • Serve as a liaison between end-users and the IT development team for complex requests.

< data-start="2434" data-end="2465">Continuous Improvement</>

  • Contribute to the standardization of SharePoint governance, taxonomy, and lifecycle management.

  • Participate in cross-functional projects to modernize document storage, intranet design, or workflow automation.

  • Recommend process automation or workflow enhancements leveraging Power Automate, Power Apps, or similar tools.

Qualifications

< data-start="2828" data-end="2845">Required</>

  • Associate s degree in Information Technology, Computer Science, or related field (or equivalent experience).

  • 2+ years of experience providing end-user IT support, preferably in Microsoft 365 environments.

  • Solid understanding of SharePoint Online architecture, site collections, and permission structures.

  • Familiarity with Power Automate, Teams integration, and OneDrive synchronization.

  • Strong communication and documentation skills.

< data-start="3301" data-end="3319">Preferred</>

  • Microsoft 365 Certified: Collaboration Communications Systems Engineer Associate or similar certification.

  • Experience with PowerShell scripting and SharePoint migration tools.

  • Prior exposure to ITIL-based service management frameworks.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

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