Overview
On Site
Contract - W2
Contract - 6
Skills
troubleshooting
MICROSOFT
WINDOWS OS
Job Details
Role: Desktop Support
Location: Pasadena, CA(Onsite)
Primary Skills:
- 8 + years of experience in providing Deskside support with W10 and W8 support experience. Flexible to work in any shift.
- Maintain ownership of user's issue & ensuring that they receive resolution within a reasonable timeframe.
- Software/network troubleshooting.
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
- Good knowledge on Windows OS
- Good knowledge on Microsoft office products.
- Requesting and coordinating vendor support
- Provide initial assessment of urgency and business impact on all support calls.
- Knowledge on remote tools.
- Maintain ownership of user's issue & ensuring that they receive resolution within a reasonable timeframe.
- Software/network troubleshooting.
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
- Good knowledge on Windows OS
- Good knowledge on Microsoft office products.
- Requesting and coordinating vendor support
- Provide initial assessment of urgency and business impact on all support calls.
- Knowledge on remote tools.
Education:
- Bachelor's Degree with equivalent work experience.
Thanks & Regards,
Naveen Paila
Talent Acquisition Specialist
Email: