APPLICATIONS SUPPORT MANAGER

Job Duties

Under general supervision, manages and supports the MIS/SIS (Ellucian Banner) and related products by managing Banner and by coordinating / assigning work projects to the appropriate ITC personnel. Maintains the security roles, authorizations and permissions of NMT employees for the MIS/SIS and related system(s).

Responsibilities include:

• Operate or supervise operation of the NMT ERP.
• Supervise report writing, programmer/analysts, and other ERP personnel.
• Address help tickets and assign work.
• Coordinate/supervise projects and external vendors to ensure timely completion.
• Coordinate and implement security and authorizations.
• Other duties as assigned.

Job Functions

10% Contact person directly from users, or from the ITC Help Desk, for Banner questions and requests for enhancements, for upgrades, for defects resolutions; trouble-shoot and solve problems.

25% Work directly on projects/requests as needed. Other duties as assigned.

15% Supervise and direct persons associated with the Banner application (Banner report writers, Programmer/analysts, Training and Development Specialist, contracted project workers).

25% Maintain the Banner security roles of NMT employees in various software, including audits.

25% Be the liaison to coordinate trainings, user-group meetings, Banner upgrades, planning projects/ scheduling project timelines/follow-up with project progress, meetings.

Required Qualifications

• Education:
  • Associate's degree or completion of program 18+ months after high school, In IT, CS, Data Processing. Years of service may be substituted if determined to be equivalent.
    -or-
  • Associates, diploma, certificate program in a related discipline and at least 2 years of directly related job experience may also be accepted.
• Two years experience using SQL based software or report generation tools using higher level functions including, but not limited to, crosstab queries, multiple subqueries, extensive use of aggregate functions, left/right outer joins and report writing.
• One year experience using the higher level functions of Microsoft Excel and Microsoft Word. Experience with supervising and maintaining a teamwork atmosphere.
• Able to understand and troubleshoot Ellucian Banner issues, organize project flow, and meet deadlines.
• Ability to work either independently or as part of a team.
• Strong oral and written communication skills and the ability to train people in a classroom setting.
• The ability to obtain a CJIS certifications and work around CUI based on federal guidelines.
• Must be able to pass a criminal background check.
• Must be able to obtain and retain a New Mexico Driver s License.

Desired Qualifications

• Educational Requirements
  • Bachelor's Degree in IT, CS, Data Processing. Years of service may be substituted if determined to be equivalent.
• Experience with the Evisions Argos reporting platform or similar..
• Knowledge of Ellucian Banner table structures.
• Six (6) credit hours in accounting from an accredited college/university or experience working in an accounting position.

Lifting Requirements:
Frequently: 0 - 15 pounds
Occasionally: 15 - 30 pounds
Seldom: 30 - 50 pounds
Seldom: 50 - 100 pounds
Seldom: 100 + pounds

Physical Demands:
Standing 10%
Sitting 75%
Walking 10%
Lifting 1%, Stooping 1%, Pulling 1%, Reaching 1%, Kneeling 1%

Company Information
New Mexico Tech is a public research university in Socorro, New Mexico. It offers degrees primarily in the sciences and engineering, from bachelors to the doctoral level. New Mexico Tech is very highly placed in national rankings appearing at the top levels of over 15 prominent college metrics including US News & World Report, Inc. Magazine, Forbes, Niche, etc.

Founded in 1889, the university has a small enrollment of approximately 2,000 students that focus on science, technology, engineering and math (STEM). New Mexico Tech is also nationally known as a research institution in STEM and operates centers related to energetic materials research and testing, petroleum recovery research, complex additive systems analysis as well as the New Mexico Bureau of Geology and Mineral Resources, the Incorporated Research Institutions for Seismology, Magdalena Ridge Observatory, National Cave and Karst Research Institute and others. Even undergraduate students participate in research. The National Radio Astronomy Observatory, an independent research organization, is located on the campus as well.

New Mexico Tech s Energetic Materials Research and Testing Center is the focus of TruTV s Man vs. Cartoon and the university is featured in various episodes of MythBusters, National Geographic Explorer, BBC Horizon, and PBS s science program Nova.

Graduates of New Mexico Tech are highly educated, take jobs with broad impact and are paid well.

Location Information
New Mexico Tech is a small, diverse town with a population of about 8,400. It is located at the approximate center of the state of New Mexico. Socorro has a pleasant year-round climate with summer high temperatures in the mid 90 s and winter high temperatures in the mid 50 s. It has low average humidity and clear blue skies.

Socorro has numerous opportunities for people that enjoy the outdoors. Nearby National Forests, monuments, scenic byways and other public lands offer a huge variety of activities that include hiking and camping, rock climbing and bouldering, hunting and fishing, ATVing, exploring, birding and many, many others.

Day trips can let you do things like watching the moon rise over White Sands National Monument, exploring Carlsbad Caverns National Park, the Lincoln Historic District and Billy the Kid, horse racing at Ruidoso Downs, doing a religious pilgrimage at the Santuario de Chimayo, attending the Albuquerque International Balloon Fiesta, and more.

Socorro is also an uncongested one hour drive from the largest city in the state, Albuquerque. It offers the quiet life and low crime of a small, friendly town with the proximity of a big city and all that it has to offer. Some faculty and staff choose to live in Albuquerque or a city midway between and take one of the daily vans to and from town. Some choose to live in one of the small farm communities surrounding Socorro.

Benefits Information
New Mexico Tech offers a variety of benefits for its employees. These include:

Retirement: A defined contribution plan managed by the State of New Mexico s Educational Retirement Board provides a retirement package after 30 years of service (other retirement options are available). For complete details see

Health Insurance: Two health insurance choices (Blue Cross / Blue Shield and Presbyterian Healthcare) are available through the New Mexico Public Schools Insurance Authority. A sliding scale subsidy based on salary is provided for the premium. There are additional choices for dental and vision care.

Annual and Sick leave: Professional staff accumulates annual leave at a rate of approximately 14 hours per month to a maximum of 336 hours and sick leave at the rate of approximately 10 hours per month to an optional maximum of either 600 or 1,040 hours (there are additional benefits related to leave).

Other benefits include Life Insurance, an Employee Assistance Program, Tuition Benefits, use of the library and sports facilities including gym privileges.