Overview
Remote
On Site
$$53/hr
Contract - W2
Contract - 1 day((s))
Skills
Telecom Engineer
Job Details
Telecom Engineer
remote
w2 only
Job Summary:
- Serve as an expert on NICE CXOne system administration and complex telecommunications infrastructures.
- Lead the design and implementation of contact center infrastructure solutions.
- Evaluate existing technology and processes, proposing improvements for efficiency and effectiveness.
- Maintain deep technical knowledge of integration across PBX, gateways, voicemail, call recording, WAN/LAN, VoIP/SIP, TCP/IP, routers, SBCs, switches, firewalls, DNS, DHCP, and Citrix.
- Provide advanced scripting, troubleshooting, and problem isolation for contact center technologies.
- Create and maintain detailed technical documentation for systems and processes.
- Direct and coordinate activities of team members as needed, occasionally assuming a leadership role.
- Deliver 24/7 support for telecom infrastructure, including patching, upgrades, and break/fix activities.
- Work closely with vendors to resolve issues and implement system improvements.
- Support NICE CXOne scripting and participate in Cisco migration projects.
- Perform additional related duties as required.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.