Knowledge Manager Specialist

Req ID: 37956

Summary

Knowledge Manager Specialist

Washington, DC

Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!

SecuriGence, LLC is seeking a Knowledge Manager Specialist to support a federal government program by developing, managing, and delivering a comprehensive knowledge management and training program for the ServiceNow IT Service Management (ITSM) Tool. This role will combine training and knowledge management with ServiceNow business analysis responsibilities, ensuring users have the knowledge, resources, and system enhancements needed to effectively support FCC processes and ServiceNow functionality.

Responsibilities

• Develop and manage a comprehensive knowledge management program to support FCC ServiceNow ITSM processes.
• Conduct business analysis for ServiceNow, including gathering and documenting requirements, analyzing workflows, and identifying opportunities for process improvements.
• Collaborate with stakeholders to define ServiceNow enhancements, develop user stories, and support Agile development sprints.
• Create high-quality, accessible educational resources, including training guides, presentations, and multimedia content.
• Present and demonstrate FCC processes and ServiceNow functionality through live instruction and recorded training videos.
• Develop custom graphics packages and photographic images to enhance training materials.
• Create ServiceNow Guided Tours across product areas using Agile methodologies.
• Maintain training and communications content on all ServiceNow Portals.
• Document procedures for training, business analysis, and communication support.
• Ensure accessibility standards and high-quality recordings are met for all training materials.
• Deliver training sessions tailored to varying user roles, responsibilities, and technical skill levels.
• Conduct hands-on training workshops and interactive e-learning modules for self-paced learning.
• Provide regular training updates to reflect ServiceNow feature enhancements and FCC process changes.
• Collaborate with FCC stakeholders to identify knowledge gaps, training needs, and functional requirements.
• Gather feedback from participants and incorporate improvements into future training and system requirements.
• Ensure secure use of government-furnished equipment, screen sharing, and FCC-approved connections for demonstrations.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Information Technology, Education, Communications, or related field
• High school diploma or GED equivalent with 7+ years of relevant experience may substitute for education.
• 5+ years of experience in knowledge management, training, or instructional design within a federal or enterprise IT environment.
• 2+ years of hands-on experience with ServiceNow ITSM tools, including business analysis, content development, and user training.
• U.S. Citizenship
• Background check with the ability to obtain/maintain a Public Trust Clearance.

Knowledge, Skills, and Abilities:

• Working knowledge of ServiceNow functionality, workflows, and ITSM modules.
• Proficiency in business analysis tasks, including requirements elicitation, process mapping, user story creation, and backlog management.
• Ability to translate business needs into functional ServiceNow requirements and support Agile delivery.
• Ability to design and deliver engaging training for both technical and non-technical audiences.
• Skilled in developing multimedia training content, including graphics, video, and interactive modules.
• Familiarity with accessibility standards for training and communications.
• Excellent written and verbal communication skills with the ability to translate technical processes into clear, user-friendly guidance.
• Strong collaboration skills to work with stakeholders, gather feedback, and continuously improve both training and system functionality.
• Ability to manage multiple projects and deadlines in a fast-paced federal contracting environment.
• Commitment to high-quality knowledge management practices and continuous user education.

How you'll grow

At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.

We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.

Benefits

At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.

Learn more about what working at Chenega MIOS can mean for you.

Chenega MIOS's culture

Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.

Corporate citizenship

Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.

Learn more about Chenega's impact on the world.

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Tips from your Talent Acquisition Team

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Teleworking Details

Hybrid telework and on site in DC

Estimated Salary/Wage

USD $77,700.00/Yr. Up to USD $95,000.00/Yr.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program