System Administrator - Desktop Support - ONSITE

Overview

On Site
Depends on Experience
Contract - W2
Contract - Independent
Contract - 06 Month(s)

Skills

Active Directory
Asset Management
Customer Service
Microsoft Windows
Tanium
Intune

Job Details

Job Description:

***Crop to Crop resumes are accepted

NCDIT needs an excellent desktop support for activities such as troubleshooting, software installs, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, customer onboardings, and off-boardings.

***This is an onsite position.

System Admin Mid-Level Contractor Job Description EEM Support

  • Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
  • Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
  • Image or provision new equipment hardware & provide to customer
  • Use strong organizational skills to track onboarding & shipping activities based on customer requests.
  • Follow asset management processes to ensure proper customer billing
  • Document work activities in ServiceNow
  • Testing Intune processes for Tier 3 team & providing feedback
  • Test upgrades and software changes
  • Install software following security & internal processes
  • Troubleshoot customer issues
  • Provide instruction while troubleshooting for remote customers
  • Assist with developing team processes & a knowledge base
  • Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust
  • Basic knowledge of Macintosh Apple devices with a willingness to learn
  • Work with vendors on warranty cases
  • Collaborate with internal teams on technical issues
  • Work on special projects as needed

Required Skills:

Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers

Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams

Image or provision new equipment hardware & provide to customer

Use strong organizational skills to track onboarding & shipping activities based on customer requests.

Follow asset management processes to ensure proper customer billing

Testing Intune processes for Tier 3 team & providing feedback

Test upgrades and software changes

Install software following security & internal processes

Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond

Basic knowledge of Macintosh Apple devices with a willingness to learn

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.