Overview
On Site
Depends on Experience
Contract - Independent
Contract - W2
Contract - 6 Month(s)
Unable to Provide Sponsorship
Skills
Help Desk Service Desk
Desktop Support
Technical Support
Customer support
Technical writing
Google Suite
Gsuite
Incident management
Job Details
- IDEALFORCE have Contract positions available immediately for Technical Support - Level 1 Service Desk Analyst to join our customer in Phoenix Arizona. This is an ONSITE position. Please find below additional details about this job. Kindly respond with your most up to date resume if you would like to pursue this opportunity. Client is considering only LOCAL CANDIDATES for this position.
Position Description
Service Desk Analysts assigned to the Service Desk team are responsible for the day to day support of internal and external clients. By leveraging your customer service skills, technical training, and having an understanding of today’s technologies, you will solve a wide variety of challenges in a fast paced environment that is managed using ITIL methodology.
Help Desk Analysts- Provide first level support for inbound incidents and service requests from internal and external end users.
- Manage the technical support email inbox.
- Maintain end to end responsibility for customer support needs providing timely, reliable, and courteous service.
- Assist with the development and improvement of work instructions, procedures, standards, and documentation.
- Answer inbound phone calls from internal and external clients.
- Maintain appropriate level of skills to handle incidents and requests in line with established service levels.
- Provide feedback of intelligence gained through customer interactions.
- Professionally respond to telephone calls, emails, chats, and voicemails for customer support.
Skills Required- Exceptional attendance is a must.
- Innovative, team-oriented problem solver.
- Strong commitment to providing quality service.
- Excellent interpersonal, negotiation and communication (verbal and written) skills.
- Excellent organizational, time management, and follow through skills.
- Ability to manage multiple competing priorities.
- Unwavering commitment to providing customers with an exceptionally high quality experience.
Skills Preferred- Technical writing experience.
- Knowledge of legacy, existing, and new PC hardware and software technology.
Experience Required- Customer support experience.
- Answering client phone calls and active listening.
- Responding and adapting to different types of characters.
- Multi-tasking, prioritizing, and managing time effectively.
Experience Preferred- Experience in an IT environment and end-user support role.
- Working with Google Suite and Google Email.
- Remotely troubleshooting networking, server, and end user desktop incidents.
- Experience with incident management and service request processes.
Education Required
High School Diploma
Education Preferred
Associate’s or bachelor’s degree in computer science, information systems, or similar.
SOURCER ASSIGNED: Email your candidate/s resume to jb dot resumes at idealforce.com along with the following details: Rate, Current location and Availability
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.