Production Support Lead

Overview

On Site
Depends on Experience
Full Time
100% Travel

Skills

Production Support
Informatica
Snowflake
aws
MuleSoft
Tableau

Job Details

Role: Production Support Lead

Location: Plano, TX (Onsite)

Primary Skills: Production Support - Data Platforms Informatica, Snowflake , AWS, MuleSoft , Reporting Platforms ( Tableau, PowerBI) , Linux/Unix

Key Responsibilities:

Should have at least over 5-6 years experience in Production Support

Troubleshoot complex application and environment issues

Required to have any one or two skills from the following:

1.Data Engineering and Platforms (Snowflake, AWS, Jenkins, Github, Artifactory, MuleSoft, API) etc.

OR

2.MuleSoft & API Integration Middleware platforms (Tibco BW, EMS), API design & management (REST, SOAP, OpenAPI), Apache Camel routing & orchestration, Legacy integration (zOS Connect, COBOL/DB2), Service registry & governance

OR

3.BI/Analytics Reporting Platform BI tools (OBIEE, Tableau, Hyperion), Statistical analysis (SAS), Data visualization & dashboarding, Machine learning (Sagemaker, Python), Prompt engineering & LLM integration (GenAI), SQL, R, Python

Monitor Alerts, batch jobs, data loads, and integrations .

Maintain automation, standard operating procedures, and changing logs .

Coordinate with infrastructure, network, and development teams to resolve incidents .

Assist with the configuration and operational deployment .

Development of solutions to connect customer systems and extract and transform data .

Validate and test configurations against business requirements .

Effectively investigate issues/incidents and communicate findings in a root cause analysis .

Support and document scheduled production processes.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.